ServiceNow Technical Lead – ITSM

InfoBeans; Pune District; Presencial; INR 1.700.000 - 2.600.000; Jornada completa

Descripción de la vacante

InfoBeans invites experienced ServiceNow Technical Lead – ITSM to drive technical design, development, configuration, and delivery of enterprise ITSM solutions. You will work closely with architects, consultants, developers and client stakeholders to deliver scalable ServiceNow solutions aligned with best practices.

Lead technical discussions, workshops, code reviews, and ensure adherence to architecture and security standards while collaborating with cross-functional teams in an Agile

Formación

• Hands-on ServiceNow ITSM expertise with strong implementation experience.
• Deep knowledge of Incident, Problem, Change, Request, Knowledge and CMDB domains.
• Experience with REST/SOAP integrations, MID Server, and external systems.
• Understanding of CMDB/CSDM, data models, security, roles, and architecture.
• Experience with upgrades, scoped apps, and deployment processes.
• Proven troubleshooting and analytical skills in complex environments.
• Experience working in Agile/Scrum delivery contexts.

Responsabilidades

• Lead technical design and implementation of ServiceNow ITSM solutions.
• Provide technical leadership across ITSM processes and configurations.
• Design using Business Rules, Client Scripts, UI Policies, ACLs, and Script Includes.
• Build integrations using REST/SOAP, IntegrationHub, and MID Server.
• Maximize out-of-the-box ServiceNow capabilities with minimal customizations.
• Conduct design reviews, code reviews, and workshops with stakeholders.
• Troubleshoot platform, integration, and production issues.
• Ensure adherence to architecture, security, performance and upgrade standards.
• Collaborate with Solution Architects, Functional Consultants, PMs and clients.

Conocimientos

ServiceNow ITSM

Incident/Problem/Change

REST/SOAP integrations

CMDB/CSDM concepts

ServiceNow upgrades

Agile/Scrum delivery

Troubleshooting & analytics

Descripción del empleo

Experienced ServiceNow Technical Lead – ITSM to lead the technical design, development, configuration, integration, and delivery of enterprise ITSM solutions. The candidate will work closely with architects, functional consultants, developers, and client stakeholders to deliver scalable and maintainable ServiceNow solutions aligned with best practices.

Key Responsibilities

• Lead the technical design and implementation of ServiceNow ITSM solutions based on business and technical requirements.
• Provide technical leadership across Incident, Problem, Change, Request, Knowledge, Service Catalog, and Asset/Configuration Management processes.
• Design and develop solutions using Business Rules, Client Scripts, UI Policies, ACLs, Script Includes, Flow Designer, Notifications, and Scheduled Jobs.
• Design and implement integrations using REST/SOAP APIs, IntegrationHub, MID Server, and third-party systems.
• Ensure solutions maximize OOTB ServiceNow capabilities while minimizing unnecessary customizations.
• Lead technical discussions, solution design workshops, code reviews, and technical design reviews.
• Troubleshoot complex platform, integration, performance, and production issues.
• Ensure adherence to ServiceNow architecture, security, performance, coding, and upgradeability standards.
• Collaborate with Solution Architects, ITSM Functional Consultants, Project Managers, and client stakeholders.

Required Technical Skills

• Strong hands-on experience with ServiceNow ITSM.
• Good knowledge of Incident, Problem, Change, Request Management, Service Catalog, Knowledge Management, and Configuration Management.
• Experience with REST/SOAP integrations, MID Server, and external system integrations.
• Good understanding of CMDB, CSDM, data model, security, roles, ACLs, and platform architecture.
• Experience with ServiceNow upgrades, scoped applications, and deployment processes.
• Strong troubleshooting and analytical skills.
• Experience working in Agile/Scrum delivery environments.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).
• CIS – ITSM certification preferred.
• Experience with ITOM, ITAM, CMDB/CSDM, Service Portal, Employee Center, or IntegrationHub is an advantage.
• Experience with Now Assist / GenAI capabilities is an added advantage.
• Experience in multi-module ServiceNow implementations is preferred.