ServiceNow Functional Testing

Artech L.L.C.; Bengaluru; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Artech L.L.C. in Bengaluru, India is seeking an experienced QA Engineer focused on ServiceNow testing to join our delivery teams.

You will design and execute functional test cases across ITSM, ITOM, CSM, HRSD, and CMDB modules, and drive automated testing using ATF and related frameworks. You will collaborate with developers, QA peers, and business analysts to ensure data integrity, perform upgrade validations, and contribute to CI/CD integration with Jenkins or Azure DevOps.

Qualifications

• 5–8 years in software testing, with at least 2 years focused on ServiceNow testing.
• Proven track record testing ServiceNow implementations, custom apps, and upgrades

Responsibilities

• Analyze requirements and design functional test cases for ServiceNow modules (ITSM, ITOM, CSM, HRSD, CMDB, etc.)
• Execute manual and exploratory tests on ServiceNow forms, workflows, UI actions, Service Catalog items, and business rules
• Validate data migration, import sets, transforms, and data integrity
• Perform upgrade testing to ensure customizations continue to work post–ServiceNow upgrades
• Develop and maintain automated test scripts using ATF or equivalent tools (Selenium, TestNG & Playwright)
• Automate UI, API, and end-to-end business workflows on the ServiceNow platform
• Create reusable test libraries, fixtures, and accelerators for ATF and external test frameworks
• Integrate automated tests into CI/CD pipelines (e.g. Jenkins, Azure DevOps)
• Design and execute REST/SOAP API test cases for ServiceNow integrations with external systems
• Validate API contracts, authentication, authorization, payloads, error handling, and performance
• Perform end-to-end integration testing across microservices, middleware, and third-party services
• Conduct performance testing on critical ServiceNow processes and pages using tools such as JMeter or LoadRunner
• Validate access controls, ACLs, encryption, and security configurations in line with corporate policies
• Participate in vulnerability scans and assist with remediation verification
• Employ shift-left testing by engaging in requirement reviews, design discussions, and early defect prevention
• Define quality metrics and gates for each sprint or release
• Track and report testing progress, defects, risks, and coverage to stakeholders
• Contribute to continuous improvement of QE best practices, standards, and playbooks
• Work closely with Product Owners, ServiceNow Developers, Architects, and Business Analysts to clarify requirements and acceptance criteria
• Facilitate defect triage sessions and support root-cause analysis
• Mentor junior testers and share knowledge of ServiceNow testing techniques
• Ensure traceability between requirements, test cases, and defects

Skills

ServiceNow testing

Agile methodologies

DevOps practices

Defect tracking

Education

Bachelor’s or Master’s degree

Tools

ATF (ServiceNow)

Postman

SoapUI

Jenkins

Git

TestRail

Job description

• Analyze requirements and design functional test cases for ServiceNow modules (ITSM, ITOM, CSM, HRSD, CMDB, etc.)
• Execute manual and exploratory tests on ServiceNow forms, workflows, UI actions, Service Catalog items, and business rules
• Validate data migration, import sets, transforms, and data integrity
• Perform upgrade testing to ensure customizations continue to work post–ServiceNow upgrades

Automation & Test Framework

• Develop and maintain automated test scripts using ServiceNow Automated Test Framework (ATF) or equivalent tools (Selenium, TestNG & Playwright)
• Automate UI, API, and end-to-end business workflows on the ServiceNow platform
• Create reusable test libraries, fixtures, and accelerators for ATF and external test frameworks
• Integrate automated tests into CI/CD pipelines (e.g. Jenkins, Azure DevOps)

API & Integration Testing

• Design and execute REST/SOAP API test cases for ServiceNow integrations with external systems
• Validate API contracts, authentication, authorization, payloads, error handling, and performance
• Perform end-to-end integration testing across microservices, middleware, and third-party services

Performance, Security & Compliance

• Conduct performance testing on critical ServiceNow processes and pages using tools such as JMeter or LoadRunner
• Validate access controls, ACLs, encryption, and security configurations in line with corporate policies
• Participate in vulnerability scans and assist with remediation verification

Quality Engineering Practices

• Employ shift-left testing by engaging in requirement reviews, design discussions, and early defect prevention
• Define quality metrics and gates for each sprint or release
• Track and report testing progress, defects, risks, and coverage to stakeholders
• Contribute to continuous improvement of QE best practices, standards, and playbooks
• Work closely with Product Owners, ServiceNow Developers, Architects, and Business Analysts to clarify requirements and acceptance criteria
• Facilitate defect triage sessions and support root-cause analysis
• Mentor junior testers and share knowledge of ServiceNow testing techniques
• Ensure traceability between requirements, test cases, and defects

Qualifications

Experience

• 5–8 years in software testing, with at least 2 years focused on ServiceNow testing
• Proven track record testing ServiceNow implementations, custom apps, and upgrades

Technical Skills

• Strong expertise in ServiceNow Automated Test Framework (ATF)
• Proficient in REST/SOAP API testing (Postman, SoapUI, or similar)
• Familiarity with ServiceNow integrations (MID Server, IntegrationHub, web services)
• Experience with data migration tools and strategies (Import Sets, Transform Maps)
• Working knowledge of CI/CD tools (Jenkins, Azure DevOps) and version control (Git)
• Good understanding of Agile methodologies and DevOps practices
• Test management experience with tools such as Jira, TestRail, or Azure Test Plans

Preferred Skills

• ServiceNow certifications (CSA, CAD, CSDM, etc.)
• ISTQB or equivalent software testing certification
• Exposure to performance testing tools (JMeter, LoadRunner)
• Familiarity with ServiceNow Security Operations or Virtual Agent
• Basic scripting in PowerShell, Python, or TypeScript

Education

• Bachelor’s/ Master’s degree in an appropriate field from an accredited college/university.