Servicenow Tester - CSM

Cloudxtreme; Hyderabad, Chennai District, Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Cloudxtreme in Hyderabad is seeking an experienced QA automation professional with ServiceNow expertise. The role focuses on testing ServiceNow CSM, building and maintaining test automation, and collaborating with DevOps teams to ensure smooth releases.

The candidate should have strong QA methodology knowledge, familiarity with HTML/JavaScript/web services, and hands-on experience in UAT, defect triage, and metrics reporting.

Qualifications

• Experience testing ServiceNow CSM.
• Experience with ServiceNow test automations and tools such as ATF.
• Strong knowledge of QA methodologies (Agile, Waterfall, DevOps, BDD) for functional testing.
• Experience with test automation tools such as Tosca and Selenium.
• 3 years in test automation / test development.
• Experience working with DevOps teams.
• In-depth knowledge of test toolsets and programming languages including C#, Java.
• Knowledge of HTML, CSS, XML, JavaScript, and web services.
• Understanding of DevOps pipelines, including change, release and deployment processes.
• Experience conducting UAT, defect reporting and triage, and preparing QA metrics.
• Understanding across functional, integration, performance, and compatibility testing.
• Awareness of ServiceNow testing tools in the SDLC and appropriate tool usage.
• ISTQB Foundation Level certificate (or equivalent experience).
• Test management tools such as Jira, Azure DevOps, etc.
• Strong written, verbal and presentation skills.
• Professional and confident with multi-tasking and enthusiasm.
• Acute attention to detail.

Skills

ServiceNow testing

ServiceNow test automation

QA methods (Agile/Waterfall/DevOps/BDD

UAT and defect reporting

QA metrics reporting

DevOps pipeline understanding

Attention to detail

Strong communication

Education

ISTQB Foundation Level

Tools

Selenium

Tosca

HTML/CSS/XML/JavaScript

Jira/Azure DevOps

Automate Pro

Job description

Must have:

• Experience of testing ServiceNow CSM
• Experience of ServiceNow test automations and tools, e.g. ATF
• Strong knowledge & use of QA methodologies e.g. Agile, Waterfall, DevOps, BDD for functional test activities.
• Experience of test automations and tools, e.g. Tosca, Selenium
• 3 years test automation /test development experience
• Experience in working with teams in DevOps
• In-depth knowledge of test toolsets and development languages including C#, Java
• Knowledge of HTML, CSS, XML, JavaScript and web services
• Understanding of DevOps pipeline, i.e. change, release & deployment processes
• Experience in conducting UAT, defect reporting & triage and preparing QA metrics
• Understanding across multiple disciplines of test, e.g. functional, integration, performance, compatibility
• Awareness of ServiceNow testing tools in the software development lifecycle, types of tools available and where appropriate to use them.
• ISTQB Foundation Level certificate (or equivalent experience)
• Test management tool expertise (such as Atlassian Jira, Azure DevOps etc.)
• Strong written, verbal and presentation skills
• Professional and confident with a strong drive & enthusiasm to multi-task.
• Acute attention to detail.

Desirable experience:

• Experience of testing ServiceNow, and ServiceNow automation tools e.g. Automate Pro
• A proven track record in a top tier consultancy or a large enterprise / organisation.
• ISTQB Certified Agile Tester qualification
• ServiceNow Fundamentals certifications