ServiceNow Tester

Alp Consulting Ltd.; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

A dynamic consulting firm is seeking a ServiceNow Test Manager with 5–7 years of experience in software testing. The role involves leading a testing team, overseeing the end-to-end testing lifecycle for ServiceNow implementations, and defining best practices for testing processes. Ideal candidates will have significant expertise in ServiceNow modules and a proven track record in project delivery and quality assurance.

Qualifications

• 5–7 years of experience in software testing with ServiceNow.
• Proven track record of leading teams and managing performance.
• Deep understanding of ServiceNow modules and ecosystem.

Responsibilities

• Oversee end-to-end testing lifecycle for ServiceNow implementations.
• Act as a customer-facing lead for testing activities.
• Define and implement testing processes and best practices.

Skills

ServiceNow platform expertise

Team leadership

Test planning and execution

Automation testing

Job description

ServiceNow Test Manager – Roles & Responsibilities

Experience & Leadership

• Possess 5–7 years of experience in software testing, with a strong focus on the ServiceNow platform.
• Proven track record of leading teams of 4–6 testers, managing performance, mentoring, and ensuring high-quality output.
• Ability to work independently while also guiding and supporting the team.

ServiceNow Platform Expertise

• Deep understanding of ServiceNow modules such as ITSM, ITOM, HRSD, CSM, and custom applications.
• Hands-on experience in test planning, execution, automation, and defect management within the ServiceNow ecosystem.
• Collaborate with developers, architects, and business analysts to ensure comprehensive test coverage.
• Act as a customer-facing lead, managing all communications related to testing activities, timelines, risks, and issue resolution.
• Prepare and present test strategies, status reports, defect summaries, and other documentation to stakeholders.
• Build and maintain strong client relationships, ensuring alignment with business goals and expectations.

Individual Contribution

• Be a hands-on test manager, capable of writing and executing test cases, performing defect triage, and contributing to automation efforts.
• Take ownership of critical testing tasks and support the team during high-pressure phases.

Project Delivery & Quality Assurance

• Oversee end-to-end testing lifecycle for ServiceNow implementations and upgrades.
• Ensure project deliverables meet quality standards, timelines, and client requirements.
• Coordinate with cross-functional teams to align testing with overall project objectives.

Process Improvement & Governance

• Define and implement testing processes, standards, and best practices tailored to ServiceNow projects.
• Drive continuous improvement in testing methodologies, tools, and team capabilities.
• Ensure compliance with organizational and client-specific quality frameworks.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology