Staff Engineer, ServiceNow (CMDB & ATF)

Nagarro; India; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Nagarro, a Digital Product Engineering company, is seeking a seasoned ServiceNow Quality Engineer to join our India team. You will design, develop, and execute automated test scripts using ATF and validate platform functionality across releases.

Role requires 5+ years of hands-on ServiceNow testing, CMDB data governance, and REST/SOAP integration testing. You will collaborate with developers and stakeholders to ensure quality and drive continuous improvement, including post-upgrade validation.

Qualifications

• Experience - 5+ years in QA for ServiceNow platform testing.
• Hands-on experience with ServiceNow ATF is mandatory.
• Strong CMDB concepts, data governance and data hygiene.
• Experience designing, developing, and maintaining automated test scripts using ATF.
• Good understanding of ServiceNow platform fundamentals and core functionalities.
• Experience with Asset Management and ServiceNow Asset Management modules.
• Knowledge of Compliance, Auditing, Access Management, and Security Controls within ServiceNow.
• Hands-on experience testing integrations with REST APIs, SOAP services, or Integration Hub.
• Experience supporting ServiceNow upgrades and post-upgrade validation testing.
• Strong communication and stakeholder management skills.
• CSA certification or relevant ServiceNow certifications welcome.

Responsibilities

• Design, develop, execute, and maintain automated test cases using ServiceNow ATF.
• Validate ServiceNow platform functionality across releases, enhancements, and configurations.
• Perform functional, regression, integration, and end-to-end testing activities.
• Ensure CMDB data quality and support data hygiene initiatives across the platform.
• Validate Asset Management, Compliance, Auditing, and Security Control processes.
• Perform testing and validation of integrations with third-party systems and applications.
• Support ServiceNow upgrade and clone activities, including impact assessment and testing.
• Identify, document, track, and manage defects through resolution.
• Develop and maintain test plans, test cases, test scripts, and testing documentation.
• Collaborate with developers, administrators, business analysts, and stakeholders to ensure quality deliverables.
• Provide testing sign-off and quality assurance recommendations for production deployments.
• Analyze test results and provide actionable insights to improve platform quality and stability.
• Drive continuous improvement initiatives for ServiceNow QE processes and test automation.
• Ensure adherence to organizational quality standards, governance, and best practices.

Skills

ServiceNow QE

ATF testing

REST/SOAP testing

CMDB data quality

Test automation

Defect management

Stakeholder management

Communication

Education

Bachelor’s or Master’s in Computer Science/IT

Tools

ServiceNow

REST/Integration Hub

SOAP

Job description

We're Nagarro. We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in

We're Nagarro. We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in

Job Description

REQUIREMENTS

• Experience - 5+ years
• Strong hands-on experience with ServiceNow platform testing and quality assurance processes
• Hands-on experience with ServiceNow ATF (Automated Test Framework) is mandatory
• Strong knowledge of CMDB concepts, data governance, and data hygiene best practices
• Experience in designing, developing, and maintaining automated test scripts using ATF
• Good understanding of ServiceNow platform fundamentals and core functionalities
• Experience with Asset Management processes and ServiceNow Asset Management modules
• Knowledge of Compliance, Auditing, Access Management, and Security Controls within ServiceNow
• Hands-on experience testing integrations with third-party applications using REST APIs, SOAP services, or Integration Hub
• Experience supporting ServiceNow upgrades, clone activities, and post-upgrade validation testing
• Strong understanding of functional, regression, integration, and end-to-end testing methodologies
• Ability to independently drive QE initiatives and establish testing best practices
• Strong analytical, troubleshooting, and defect management skills
• Excellent communication and stakeholder management skills
• CSA certification or relevant ServiceNow certifications will be an added advantage

RESPONSIBILITIES

• Design, develop, execute, and maintain automated test cases using ServiceNow ATF
• Validate ServiceNow platform functionality across releases, enhancements, and configurations
• Perform functional, regression, integration, and end-to-end testing activities
• Ensure CMDB data quality and support data hygiene initiatives across the platform
• Validate Asset Management, Compliance, Auditing, and Security Control processes
• Perform testing and validation of integrations with third-party systems and applications
• Support ServiceNow upgrade and clone activities, including impact assessment and testing
• Identify, document, track, and manage defects through resolution
• Develop and maintain test plans, test cases, test scripts, and testing documentation
• Collaborate with developers, administrators, business analysts, and stakeholders to ensure quality deliverables
• Provide testing sign-off and quality assurance recommendations for production deployments
• Analyze test results and provide actionable insights to improve platform quality and stability
• Drive continuous improvement initiatives for ServiceNow QE processes and test automation
• Ensure adherence to organizational quality standards, governance, and best practices

Qualifications

Bachelor’s or master’s degree in computer science, Information Technology, or a related field