ServiceNow Tester

FindErnest; Bengaluru; On-site; INR 1,200,000 - 1,900,000; Full time

Job summary

FindErnest is seeking a seasoned QA Engineer specialized in ServiceNow testing to design and execute functional, API, and performance tests across ITSM, ITOM, CSM, HRSD, and CMDB modules. The role involves validating data migrations, upgrade survivability, and ensuring security configurations align with policy.

You will collaborate with Product Owners, ServiceNow developers, and QA peers, while mentoring junior testers and ensuring end-to-end traceability from requirements to defects.

Qualifications

• 3–8 years in software testing with at least 2 years focused on ServiceNow testing.
• Proven track record testing ServiceNow implementations, custom apps, and upgrades.

Responsibilities

• Analyze requirements and design functional test cases for ServiceNow modules (ITSM, ITOM, CSM, HRSD, CMDB).
• Execute manual and exploratory tests on ServiceNow forms, workflows, UI actions, Service Catalog items, and business rules.
• Validate data migration, import sets, transforms, and data integrity.
• Perform upgrade testing to ensure customizations work post-upgrades.
• Design and execute REST/SOAP API test cases for ServiceNow integrations.
• Validate API contracts, authentication, authorization, payloads, error handling, and performance.
• End-to-end integration testing across microservices, middleware, and third-party services.
• Conduct performance testing with JMeter or LoadRunner.
• Validate access controls, ACLs, encryption, and security configurations.
• Mentor junior testers and share ServiceNow testing techniques.
• Ensure traceability between requirements, test cases, and defects.

Skills

ATF testing

REST API testing

ServiceNow integrations

CI/CD

Agile & DevOps

Jira/TestRail

Test management

Education

Bachelor’s/Master’s degree in a related field

Tools

Postman

SoapUI

Jenkins

Azure DevOps

Git

Azure Test Plans

Job description

Automation & Test Framework

— Analyze requirements and design functional test cases for ServiceNow modules (ITSM, ITOM, CSM, HRSD, CMDB, etc.)

— Execute manual and exploratory tests on ServiceNow forms, workflows, UI actions, Service Catalog items, and business rules

— Validate data migration, import sets, transforms, and data integrity

— Perform upgrade testing to ensure customizations continue to work post–ServiceNow upgrades

API & Integration Testing

• Design and execute REST/SOAP API test cases for ServiceNow integrations with external systems
• Validate API contracts, authentication, authorization, payloads, error handling, and performance
• Perform end-to-end integration testing across microservices, middleware, and third-party services.

Performance, Security & Compliance

• Conduct performance testing on critical ServiceNow processes and pages using tools such as JMeter or LoadRunner
• Validate access controls, ACLs, encryption, and security configurations in line with corporate policies
• Participate in vulnerability scans and assist with remediation verification

Quality Engineering Practices

• Employ shift-left testing by engaging in requirement reviews, design discussions, and early defect prevention.
• Define quality metrics and gates for each sprint or release
• Track and report testing progress, defects, risks, and coverage to stakeholders
• Contribute to continuous improvement of QE best practices, standards, and playbooks
• Work closely with Product Owners, ServiceNow Developers, Architects, and Business Analysts to clarify requirements and acceptance criteria
• Facilitate defect triage sessions and support root-cause analysis.
• Mentor junior testers and share knowledge of ServiceNow testing techniques
• Ensure traceability between requirements, test cases, and defects

Requirements

Experience

• 3–8 years in software testing, with at least 2 years focused on ServiceNow testing
• Proven track record testing ServiceNow implementations, custom apps, and upgrades

Technical Skills

• Strong expertise in ServiceNow Automated Test Framework (ATF)
• Proficient in REST/SOAP API testing (Postman, SoapUI, or similar)
• Familiarity with ServiceNow integrations (MID Server, IntegrationHub, web services)
• Experience with data migration tools and strategies (Import Sets, Transform Maps)
• Working knowledge of CI/CD tools (Jenkins, Azure DevOps) and version control (Git)
• Good understanding of Agile methodologies and DevOps practices
• Test management experience with tools such as Jira, TestRail, or Azure Test Plans

Preferred Skills

• ServiceNow certifications (CSA, CAD, CSDM, etc.)
• ISTQB or equivalent software testing certification
• Exposure to performance testing tools (JMeter, LoadRunner)
• Familiarity with ServiceNow Security Operations or Virtual Agent
• Basic scripting in PowerShell, Python, or TypeScript
• Bachelor’s/ Master’s degree in an appropriate field from an accredited college/university.

FindErnest is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.