ServiceNow Developer -ITSM

InputZero Inc.; Pune District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

InputZero Inc. seeks a skilled ServiceNow ITSM Developer to design, configure, and implement ITSM solutions, with hands-on work on Incident, Problem, Change, and Service Catalog modules. Proficiency in JavaScript, ServiceNow scripting, and Flow Designer is required.

The ideal candidate holds a CSA certification and a bachelor’s degree in CS/IT, with experience in REST/SOAP integrations. You will contribute to building workflows, catalogs, and automation while ensuring best practices and reliable

Qualifications

• 3–5 years hands-on ServiceNow development with focus on ITSM.
• CSA certification is mandatory.
• Bachelor’s degree preferred in CS/IT or related field.
• Experience with REST/SOAP integrations and ServiceNow APIs.

Responsibilities

• Develop, configure, and customize ServiceNow ITSM applications per business requirements.
• Work on Incident, Problem, Change, Request, Service Catalog, and Knowledge Management modules.
• Configure Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and ACLs.
• Develop and maintain workflows and automation using Flow Designer and Workflow Editor.
• Configure Service Catalog items, catalog variables, record producers, and request workflows.
• Develop and maintain integrations using REST/SOAP APIs and IntegrationHub.
• Work with forms, tables, notifications, reports, dashboards, and configurations.
• Troubleshoot issues, perform root-cause analysis, and implement fixes.
• Follow development best practices and update set management processes.
• Collaborate with analysts and stakeholders to translate requirements into technical solutions.

Skills

ServiceNow ITSM

JavaScript

Flow Designer

Incident Management

REST API

ACLs

Education

Bachelor’s degree in Computer Science / IT

Tools

IntegrationHub

Workflow Editor

Job description

ServiceNow Developer – ITSM

Experience: 3–5 Years Employment Type: Full-Time

Job Summary

We are looking for a skilled ServiceNow ITSM Developer with hands‑on experience in developing, configuring, and implementing ServiceNow IT Service Management solutions. The candidate should have strong knowledge of ITSM modules, ServiceNow scripting, workflows, and integrations, along with a valid ServiceNow Certified System Administrator (CSA) certification.

Key Responsibilities

• Develop, configure, and customize ServiceNow ITSM applications based on business requirements.
• Work on ITSM modules, including Incident Management, Problem Management, Change Management, Request Management, Service Catalog, and Knowledge Management.
• Configure Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and Access Control Lists (ACLs).
• Develop and maintain workflows and automation using Flow Designer and Workflow Editor, where applicable.
• Configure Service Catalog items, catalog variables, record producers, and request workflows.
• Develop and maintain integrations using REST/SOAP APIs and IntegrationHub.
• Work on ServiceNow forms, tables, notifications, reports, dashboards, and application configurations.
• Troubleshoot technical issues, perform root cause analysis, and implement fixes and enhancements.
• Follow ServiceNow development best practices, coding standards, and update set management processes.
• Collaborate with business analysts, functional consultants, and stakeholders to translate requirements into technical solutions.
• Support testing, deployment, upgrades, and ongoing maintenance of ServiceNow applications.

Required Skills

• 3–5 years of hands‑on experience in ServiceNow development, with a strong focus on ITSM.
• Strong knowledge of ServiceNow ITSM modules, including Incident, Problem, Change, Request, and Service Catalog.
• Good hands‑on experience with JavaScript and ServiceNow scripting.
• Experience with Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and ACLs.
• Knowledge of Flow Designer, workflows, notifications, and Service Catalog configuration.
• Experience with REST/SOAP integrations and ServiceNow APIs.
• Understanding of ServiceNow platform architecture, tables, forms, roles, and access controls.
• Knowledge of update sets, application deployment, testing, and troubleshooting.
• Strong analytical, communication, and problem‑solving skills.

Certification & Qualification

• ServiceNow Certified System Administrator (CSA) certification is mandatory.
• A bachelor’s degree in computer science, Information Technology, or a related field is preferred.
• Additional ServiceNow certifications, such as CAD or CIS-ITSM, are an added advantage.