ServiceNow Developer - ITSM, CSM

ServiceIO Consultancy Services; Kolkata District; On-site; INR 800,000 - 1,400,000; Full time

Job summary

ServiceIO Consultancy Services invites a skilled ServiceNow Developer to work on ITSM and CSM projects. The role demands hands-on development, integration work, and strong scripting ability in JavaScript.

You will tailor screens, automate workflows, and build reports while interfacing with clients to deliver robust ServiceNow solutions. The ideal candidate has 2–5 years of experience, CSA certification, and a proven track record in ITSM implementations and support.

Qualifications

• 2–5 years of ServiceNow development experience.
• Experience in ITSM and ITSM integrations.
• Experience with screen tailoring, workflow administration, and reports.
• Strong JavaScript programming skills.
• Experience with web services and data integration (XML, REST/SOAP).
• Experience with Discovery and Orchestration.
• CSA certification is mandatory.
• Knowledge of relational databases.
• Excellent communication and customer engagement.

Responsibilities

• ServiceNow Development in ITSM & CSM

Skills

JavaScript

ServiceNow ITSM

ServiceNow CSM

REST/SOAP

Web services

LDAP integration

Data imports

Workflow administration

Screen tailoring

Discovery

Orchestration

Python

Perl

Unix shell

Windows shell

Relational databases

ServiceNow APIs

Education

CSA certification

CIS certifications

Job description

Job Description

Need a ServiceNow Developer with extensive experience in implementing ServiceNow solutions over end to end green field implementation lifecycle in any 1 of the following modules:

• ITSM
• CSM

Candidate Should Have Experience About 2 To 5 Years

Ideal candidate must be self-motivated with experience on Development on ITSM and Integrations using ServiceNow.

Having an experience in ServiceNow implementations and support.

Experience in ServiceNow including, but not limited to: screen tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting and third party software integrations. Must have good programming skills (JavaScript a must)

Extensive development experience knowledge on all ServiceNow ITSM modules including Incident, Problem, Service Catalog, Change, Knowledge, Asset, CMDB

System integration experience using web services and other web based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP.

Experience with extending the ServiceNow schema to custom applications and working on ServiceNow platform capabilities and tools like Discovery, Orchestration and other applications.

Desired experience in scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell

Very Good Experience working with relational databases.

Excellent communication skills & customer engagement

Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs.

Experience working & configuring Virtual Agent & Performance Analytics

CSA certification is must

CIS certifications is an added advantage

Duties

ServiceNow Development in ITSM & CSM