ServiceNow Developer - ITSM

Input Zero Technologies; Mumbai; On-site; INR 800,000 - 1,400,000; Full time

Job summary

Input Zero Technologies is seeking a skilled ServiceNow ITSM Developer to design, develop, and implement IT Service Management solutions. The candidate should have hands-on experience with ITSM modules, scripting, workflows, and integrations, along with a CSA certification.

The role involves configuring Service Catalog items, workflows, and integrations, while collaborating with analysts and stakeholders to translate requirements into technical solutions.

Qualifications

• 3–5 years hands-on ServiceNow ITSM development experience.
• Strong knowledge of ITSM modules and ServiceNow scripting.
• CSA certification is mandatory.
• Experience with REST/SOAP integrations and IntegrationHub.
• Bachelor’s degree in Computer Science, Information Technology, or related field preferred.

Responsibilities

• Develop, configure, and customize ServiceNow ITSM applications based on business requirements.
• Work on ITSM modules including Incident, Problem, Change, Request, Service Catalog, and Knowledge Management.
• Configure Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and ACLs.
• Develop and maintain workflows using Flow Designer and Workflow Editor.
• Configure Service Catalog items, catalog variables, record producers, and request workflows.
• Develop and maintain integrations using REST/SOAP APIs and IntegrationHub.
• Work on ServiceNow forms, tables, notifications, reports, dashboards, and app configurations.
• Troubleshoot issues; perform root cause analysis and implement fixes.

Skills

ServiceNow ITSM

JavaScript

REST/SOAP

Flow Designer

ACLs

Service Catalog

Troubleshooting

Education

Bachelor's degree in Computer Science/Information Technology

Tools

ServiceNow Platform

IntegrationHub

REST/SOAP APIs

Workflow Editor

Job description

Job Description:

ServiceNow Developer – ITSM

Experience: 3–5 Years
Location: Mumbai / Pune
Employment Type: Full-Time

Job Summary

We are looking for a skilled ServiceNow ITSM Developer with hands‑on experience in developing, configuring, and implementing ServiceNow IT Service Management solutions. The candidate should have strong knowledge of ITSM modules, ServiceNow scripting, workflows, and integrations, along with a valid ServiceNow Certified System Administrator (CSA) certification.

Key Responsibilities

• Develop, configure, and customize ServiceNow ITSM applications based on business requirements.
• Work on ITSM modules, including Incident Management, Problem Management, Change Management, Request Management, Service Catalog, and Knowledge Management.
• Configure Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and Access Control Lists (ACLs).
• Develop and maintain workflows and automation using Flow Designer and Workflow Editor, where applicable.
• Configure Service Catalog items, catalog variables, record producers, and request workflows.
• Develop and maintain integrations using REST/SOAP APIs and IntegrationHub.
• Work on ServiceNow forms, tables, notifications, reports, dashboards, and application configurations.
• Troubleshoot technical issues, perform root cause analysis, and implement fixes and enhancements.
• Follow ServiceNow development best practices, coding standards, and update set management processes.
• Collaborate with business analysts, functional consultants, and stakeholders to translate requirements into technical solutions.
• Support testing, deployment, upgrades, and ongoing maintenance of ServiceNow applications.

Required Skills

• 3–5 years of hands‑on experience in ServiceNow development, with a strong focus on ITSM.
• Strong knowledge of ServiceNow ITSM modules, including Incident, Problem, Change, Request, and Service Catalog.
• Good hands‑on experience with JavaScript and ServiceNow scripting.
• Experience with Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and ACLs.
• Knowledge of Flow Designer, workflows, notifications, and Service Catalog configuration.
• Experience with REST/SOAP integrations and ServiceNow APIs.
• Understanding of ServiceNow platform architecture, tables, forms, roles, and access controls.
• Knowledge of update sets, application deployment, testing, and troubleshooting.
• Strong analytical, communication, and problem‑solving skills.

Certification & Qualification

• ServiceNow Certified System Administrator (CSA) certification is mandatory.
• A bachelor’s degree in computer science, Information Technology, or a related field is preferred.
• Additional ServiceNow certifications, such as CAD or CIS-ITSM, are an added advantage.