Servicenow Developer

CloudXtreme; Bengaluru, Hyderabad; On-site; INR 600,000 - 1,000,000; Full time

Job summary

A leading tech company in Chennai seeks a mid-level ServiceNow Developer to design and implement ITSM solutions. This role involves managing the full development lifecycle, from gathering requirements to deployment, focusing on automation and user experience. The ideal candidate will have 3–8 years of experience in ServiceNow development, specializing in ITSM, and must possess a Certified System Administrator certification. Join us to enhance IT services with modern capabilities.

Qualifications

• 3–8 years of hands-on experience in ServiceNow development and administration, specifically within the ITSM suite.
• Mandatory CSA certification required.

Responsibilities

• Design, configure, and customize ITSM modules including Incident and Problem Management.
• Build and manage complex workflows using Flow Designer.
• Implement integrations with external systems using APIs.

Skills

ServiceNow development

JavaScript

REST/SOAP APIs

Workflow management

Job description

Job Summary

A mid-level ServiceNow Developer to design and implement ITSM solutions that align with business goals. Responsible for the full development lifecycle from requirement gathering to deployment—focusing on automating IT services and enhancing user experience through modern platform capabilities.

Key Responsibilities

• Design, configure, and customize core ITSM modules, including Incident, Problem, Change, Request, Knowledge Management, and CMDB.
• Build and manage complex workflows using Flow Designer and Business Rules.
• Write clean, maintainable code using JavaScript and Glide APIs for Client Scripts, UI Policies, UI Actions, and Script Includes.
• Implement and maintain integrations with external systems using REST/SOAP APIs, IntegrationHub, and MID Servers.
• Support platform upgrades, patching, and cloning across sub‑production and production environments.
• Collaborate with stakeholders to translate business needs into technical specifications and user stories.

Required Skills & Qualifications

• 3–8 years of hands‑on experience in ServiceNow development and administration, specifically within the ITSM suite.

Preferred Certifications

• CSA: Certified System Administrator (Mandatory).
• CAD: Certified Application Developer.
• CIS‑ITSM: Certified Implementation Specialist – IT Service Management.