ServiceNow Developer - ITSM

InputZero Inc.; Mumbai; On-site; INR 900,000 - 1,500,000; Full time

Job summary

InputZero Inc. is seeking a skilled ServiceNow ITSM Developer to design, configure, and implement ITSM solutions in Mumbai. The role emphasizes strong scripting, incident/problem/change workflows, and seamless integrations with REST/SOAP and IntegrationHub.

The ideal candidate will hold a ServiceNow CSA certification and a CS/IT-related degree, with 3–5 years of hands-on ITSM development experience. This is a full-time opportunity based in Mumbai/Pune and includes collaboration with

Qualifications

• 3–5 years of hands-on ServiceNow development with ITSM focus.
• Strong knowledge of ITSM modules, scripting, and integrations.
• CSA certification is mandatory.

Responsibilities

• Develop, configure, and customize ServiceNow ITSM apps per business needs.
• Work on Incident, Problem, Change, Request, Catalog, and Knowledge Management.
• Configure BR, Client Scripts, Script Includes, UI Policies, UI Actions, and ACLs.
• Design workflows with Flow Designer and Workflow Editor.
• Configure Service Catalog items, variables, record producers, and requests.
• Build integrations using REST/SOAP and IntegrationHub.
• Manage forms, tables, notifications, reports, dashboards, and configurations.
• Troubleshoot issues, perform root-cause analysis, and implement fixes.
• Follow best practices and change/update set processes.
• Collaborate with analysts and stakeholders to translate requirements.
• Support testing, deployment, upgrades, and maintenance.

Skills

ServiceNow ITSM

JavaScript

Flow Designer

REST/SOAP

ACLs

Scripting

UI Policies

ITSM Modules

Education

Bachelor's degree in CS/IT

Tools

IntegrationHub

REST APIs

Job description

ServiceNow Developer - ITSM

Experience: 3-5 Years
Location: Mumbai / Pune
Employment Type: Full-Time

Job Summary

We are looking for a skilled ServiceNow ITSM Developer with hands-on experience in developing, configuring, and implementing ServiceNow IT Service Management solutions. The candidate should have strong knowledge of ITSM modules, ServiceNow scripting, workflows, and integrations, along with a valid ServiceNow Certified System Administrator (CSA) certification.

Key Responsibilities

• Develop, configure, and customize ServiceNow ITSM applications based on business requirements.
• Work on ITSM modules, including Incident Management, Problem Management, Change Management, Request Management, Service Catalog, and Knowledge Management.
• Configure Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and Access Control Lists (ACLs).
• Develop and maintain workflows and automation using Flow Designer and Workflow Editor, where applicable.
• Configure Service Catalog items, catalog variables, record producers, and request workflows.
• Develop and maintain integrations using REST/SOAP APIs and IntegrationHub.
• Work on ServiceNow forms, tables, notifications, reports, dashboards, and application configurations.
• Troubleshoot technical issues, perform root cause analysis, and implement fixes and enhancements.
• Follow ServiceNow development best practices, coding standards, and update set management processes.
• Collaborate with business analysts, functional consultants, and stakeholders to translate requirements into technical solutions.
• Support testing, deployment, upgrades, and ongoing maintenance of ServiceNow applications.

Required Skills

• 3-5 years of hands-on experience in ServiceNow development, with a strong focus on ITSM.
• Strong knowledge of ServiceNow ITSM modules, including Incident, Problem, Change, Request, and Service Catalog.
• Good hands-on experience with JavaScript and ServiceNow scripting.
• Experience with Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and ACLs.
• Knowledge of Flow Designer, workflows, notifications, and Service Catalog configuration.
• Experience with REST/SOAP integrations and ServiceNow APIs.
• Understanding of ServiceNow platform architecture, tables, forms, roles, and access controls.
• Knowledge of update sets, application deployment, testing, and troubleshooting.
• Strong analytical, communication, and problem-solving skills.

Certification & Qualification

• ServiceNow Certified System Administrator (CSA) certification is mandatory.
• A bachelor's degree in computer science, Information Technology, or a related field is preferred.
• Additional ServiceNow certifications, such as CAD or CIS-ITSM, are an added advantage.