ServiceNow Developer

Forward Eye Technologies; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Forward Eye Technologies is seeking a proficient ServiceNow Developer to design and deliver ITSR-focused solutions on the ServiceNow platform.

You will craft workflows, catalog items, approvals, and integration touchpoints while applying best practices for data models and customization.

Qualifications

• 5+ years in software development delivering ServiceNow applications for ITSR capabilities.
• Experience with ServiceNow scripting (client scripts, business rules, script includes, UI policies/actions).
• Strong understanding of platform fundamentals and customization best practices.
• Experience building ITSR solutions: Service Catalogue items, Record Producers, Order Guides, Variables, Approvals, workflows, SLAs, notifications.

Responsibilities

• Develop and customize ServiceNow applications for ITSR needs from end-to-end.
• Implement Catalogue items, Record Producers, and Order Guides with proper approval and workflow patterns.
• Create and maintain UI policies, client scripts, business rules and UI actions to improve user experience.
• Design and document end-to-end processes, best-practice BPM/workflow mappings, and integration touchpoints.

Skills

ServiceNow development

JavaScript

ITSM modules

Service Portal

REST/SOAP integration

Flow Designer

Client scripts / Business rules

Data model concepts

Documentation / BPM

Analytical problem-solving

Tools

Update Set Management

Job description

Servicenow Developer

Job Description :

• 5+ years experience in software development, with significant hands–on experience delivering ServiceNow application development for IT Service Request (ITSR) capabilities.
• Strong JavaScript development skills, with excellent ServiceNow scripting experience (client scripts, business rules, script includes, UI policies/actions).
• Strong understanding of ServiceNow platform fundamentals, including data model/data layer concepts and configuration versus customisation best practice.
• Proven experience building ITSR–aligned request solutions, including:
  1. Service Catalogue items, Record Producers, Order Guides, Variables/Variable Sets
  2. Approvals, fulfilment workflows, SLAs, notifications, and task orchestration
  3. Flow Designer and workflow patterns for request fulfilment
• Hands–on Service Portal development experience for request journeys (catalogue/request pages, widgets, portal configuration and UX improvements).
• Strong knowledge of update set hierarchy and deployment/promotion practices across environments.
• Integration experience, including REST/API integrations and exposure to SOAP/web services where required, to support request fulfilment and downstream systems.
• Experience working with ITSM modules (Incident, Problem, Change) where they interface with request fulfilment and operational processes.
• Demonstrated ability to design and document process–based solutions, including use cases, request/fulfilment process maps, and BPM/workflow documentation.
• ServiceNow certification preferred/required: CSA and/or CIS (as applicable).
• Ability to translate business requirements into end–to–end request processes and technical solutions; strong analytical and problem–solving skills.
• End–to–end delivery experience across solution design, build, test, deployment, and hypercare/support.
• Strong communication and facilitation skills, able to explain complex technical scenarios clearly and concisely to different audiences.