ServiceNow Developer

Forward Eye Technologies; Hyderabad; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Forward Eye Technologies is seeking a skilled ServiceNow Developer with 5+ years of hands-on experience to deliver IT Service Request capabilities. You will implement ITSR workflows, catalog items, approvals, and portal experiences, leveraging Flow Designer and integrations to REST/SOAP services.

Strong scripting, data model knowledge, and cross‑team collaboration are essential. The role emphasizes end‑to‑end delivery from design to deployment and hypercare, with focus on complex business

Qualifications

• 5+ years in software development with ServiceNow app development.
• Proficient in JavaScript and ServiceNow scripting.
• Strong understanding of ITSM modules and ITIL practices.
• Experience delivering ITSR capabilities and request fulfilment.
• Service Portal development experience.
• Experience with REST/SOAP integrations.
• CSA and/or CIS certifications preferred.
• Excellent communication and problem-solving skills.

Skills

ServiceNow

JavaScript

ITSM

Scripting

Flow Designer

REST API

SOAP

Integrations

Portal Development

CSA/CIS

Job description

Servicenow Developer

Job Description :

• 5+ years experience in software development, with significant hands–on experience delivering ServiceNow application development for IT Service Request (ITSR) capabilities.
• Strong JavaScript development skills, with excellent ServiceNow scripting experience (client scripts, business rules, script includes, UI policies/actions).
• Strong understanding of ServiceNow platform fundamentals, including data model/data layer concepts and configuration versus customisation best practice.
• Proven experience building ITSR–aligned request solutions, including:
  1. Service Catalogue items, Record Producers, Order Guides, Variables/Variable Sets
  2. Approvals, fulfilment workflows, SLAs, notifications, and task orchestration
  3. Flow Designer and workflow patterns for request fulfilment
• Hands–on Service Portal development experience for request journeys (catalogue/request pages, widgets, portal configuration and UX improvements).
• Strong knowledge of update set hierarchy and deployment/promotion practices across environments.
• Integration experience, including REST/API integrations and exposure to SOAP/web services where required, to support request fulfilment and downstream systems.
• Experience working with ITSM modules (Incident, Problem, Change) where they interface with request fulfilment and operational processes.
• Demonstrated ability to design and document process–based solutions, including use cases, request/fulfilment process maps, and BPM/workflow documentation.
• ServiceNow certification preferred/required: CSA and/or CIS (as applicable).
• Ability to translate business requirements into end–to–end request processes and technical solutions; strong analytical and problem–solving skills.
• End–to–end delivery experience across solution design, build, test, deployment, and hypercare/support.
• Strong communication and facilitation skills, able to explain complex technical scenarios clearly and concisely to different audiences.