ServiceNow Developer

Forward Eye Technologies; Mumbai; On-site; INR 1,500,000 - 2,200,000; Full time

Job summary

Forward Eye Technologies is seeking an experienced ServiceNow Developer in Mumbai to deliver ITSR-focused solutions. You will design, build, and test ITSR capabilities using ServiceNow, including catalog items, approvals, and workflows.

Strong JavaScript and ServiceNow scripting, plus portal and integration experience, are essential. You will work on integration projects with REST and SOAP, align with ITSM processes, and contribute to end-to-end delivery from design to hypercare support.

Qualifications

• 5+ years of experience in software development with hands-on ServiceNow application development for ITSR.
• Strong JavaScript development skills with ServiceNow scripting (client scripts, business rules, script includes, UI policies).
• Solid understanding of ServiceNow platform fundamentals, data model concepts and config vs. customization best practice.
• Experience building ITSR-aligned request solutions: Service Catalogue items, Record Producers, Order Guides, Variables/Variable Sets, approvals, fulfilment workflows, SLAs, notifications, and task orchestration.
• Experience with Flow Designer and workflow patterns for request fulfilment.
• Hands-on Service Portal development for request journeys (catalogue pages, widgets, portal configuration, UX).
• Knowledge of update set hierarchy and deployment across environments.
• Integration experience including REST/API and SOAP/web services.
• Experience with ITSM modules (Incident, Problem, Change) interfacing with request fulfilment.
• Ability to document process-based solutions, use cases, BPM/workflow docs.
• ServiceNow CSA/CIS certification preferred/required.

Responsibilities

• Deliver ServiceNow application development for ITSR capabilities.
• Build ITSR-aligned request solutions including service catalogue items and record producers.
• Create approvals, fulfilment workflows, SLAs, notifications, and task orchestration.
• Utilize Flow Designer and workflows for request fulfilment patterns.
• Develop and configure Service Portal pages, widgets and UX improvements.
• Ensure smooth deployment with proper update set management and environment promotion.
• Integrate systems using REST/SOAP web services for request fulfilment.

Skills

ServiceNow development

JavaScript

ITSM

REST API

SOAP

Flow Designer

Portal customization

Client scripting

Data model concepts

Tools

ServiceNow

Job description

Servicenow Developer

Job Description :

• 5+ years experience in software development, with significant hands–on experience delivering ServiceNow application development for IT Service Request (ITSR) capabilities.
• Strong JavaScript development skills, with excellent ServiceNow scripting experience (client scripts, business rules, script includes, UI policies/actions).
• Strong understanding of ServiceNow platform fundamentals, including data model/data layer concepts and configuration versus customisation best practice.
• Proven experience building ITSR–aligned request solutions, including:
  1. Service Catalogue items, Record Producers, Order Guides, Variables/Variable Sets
  2. Approvals, fulfilment workflows, SLAs, notifications, and task orchestration
  3. Flow Designer and workflow patterns for request fulfilment
• Hands–on Service Portal development experience for request journeys (catalogue/request pages, widgets, portal configuration and UX improvements).
• Strong knowledge of update set hierarchy and deployment/promotion practices across environments.
• Integration experience, including REST/API integrations and exposure to SOAP/web services where required, to support request fulfilment and downstream systems.
• Experience working with ITSM modules (Incident, Problem, Change) where they interface with request fulfilment and operational processes.
• Demonstrated ability to design and document process–based solutions, including use cases, request/fulfilment process maps, and BPM/workflow documentation.
• ServiceNow certification preferred/required: CSA and/or CIS (as applicable).
• Ability to translate business requirements into end–to–end request processes and technical solutions; strong analytical and problem–solving skills.
• End–to–end delivery experience across solution design, build, test, deployment, and hypercare/support.
• Strong communication and facilitation skills, able to explain complex technical scenarios clearly and concisely to different audiences.