ServiceNow Developer

Forward Eye Technologies; Chandigarh; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Forward Eye Technologies in Chandigarh seeks a seasoned ServiceNow Developer to deliver ITSR‑oriented applications. You will apply strong JavaScript skills and ServiceNow scripting to build catalog items, approvals, and fulfilment workflows, while leveraging Flow Designer and Portal features.

You will design end-to-end processes, integrate REST APIs, and ensure deployments across environments with proper documentation.

Qualifications

• 5+ years of experience in ServiceNow application development.
• Strong JavaScript development skills with ServiceNow scripting.
• Deep knowledge of ITSM modules and data model concepts.
• Experience building ITSR solutions: catalog items, record producers, order guides, variables.
• Proficient in Service Portal development and UX improvements.
• Experience with REST API integrations and exposure to SOAP web services.
• Ability to translate business requirements into end-to-end processes and technical solutions.
• End-to-end delivery across design, build, test, deployment and support.
• Strong communication and facilitation skills.

Responsibilities

• Develop ServiceNow applications for ITSR capabilities and enable request fulfilment across modules.
• Design and implement catalog items, record producers, order guides, and variables.
• Create approvals, fulfilment workflows, SLAs, notifications, and task orchestration.
• Build Service Portal pages, widgets, and UX improvements for request journeys.
• Manage update set hierarchy and deployment/promo practices across environments.
• Integrate systems via REST/SOAP endpoints to support fulfilment and downstream systems.
• Collaborate with stakeholders and document BPM/workflow processes.

Skills

ServiceNow Development

JavaScript

ServiceNow scripting

ITSM Modules

Flow Designer

REST API Integrations

Portal Development

Documentation & Modelling

Communication Skills

Problem Solving

Education

CSA/CIS Certification

Tools

ServiceNow Studio

Job description

Servicenow Developer

Job Description :

• 5+ years experience in software development, with significant hands‑on experience delivering ServiceNow application development for IT Service Request (ITSR) capabilities.
• Strong JavaScript development skills, with excellent ServiceNow scripting experience (client scripts, business rules, script includes, UI policies/actions).
• Strong understanding of ServiceNow platform fundamentals, including data model/data layer concepts and configuration vs customisation best practice.
• Proven experience building ITSR-aligned request solutions, including :
  1. Service Catalogue items, Record Producers, Order Guides, Variables/Variable Sets
  2. Approvals, fulfilment workflows, SLAs, notifications, and task orchestration
  3. Flow Designer and workflow patterns for request fulfilment
• Hands‑on Service Portal development experience for request journeys (catalogue/request pages, widgets, portal configuration and UX improvements).
• Strong knowledge of update set hierarchy and deployment/promotion practices across environments.
• Integration experience, including REST/API integrations and exposure to SOAP/web services where required, to support request fulfilment and downstream systems.
• Experience working with ITSM modules (Incident, Problem, Change) where they interface with request fulfilment and operational processes.
• Demonstrated ability to design and document process‑based solutions, including use cases, request/fulfilment process maps, and BPM/workflow documentation.
• ServiceNow certification preferred/required : CSA and/or CIS (as applicable).
• Ability to translate business requirements into end‑to‑end request processes and technical solutions; strong analytical and problem‑solving skills.
• End‑to‑end delivery experience across solution design, build, test, deployment, and hypercare/support.
• Strong communication and facilitation skills, able to explain complex technical scenarios clearly and concisely to different audiences.