ServiceNow Developer

Forward Eye Technologies; Jaipur; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Forward Eye Technologies is seeking a skilled ServiceNow Developer in Jaipur with 5+ years of software development experience, specializing in ITSR capabilities and Service Portal enhancements.

You will translate business requirements into end-to-end ServiceNow solutions, build catalog items and approvals, and integrate with downstream systems using REST and SOAP. Strong scripting and communication skills are essential for cross-functional delivery.

Qualifications

• 5+ years of software development experience with ServiceNow.
• Hands-on development for ITSR capabilities including catalog items and request fulfilment.
• Strong JavaScript and ServiceNow scripting experience.
• Knowledge of ServiceNow platform fundamentals, data model, and customization best practices.
• Experience with ITSM modules (Incident, Problem, Change) interfacing with request fulfilment.
• ServiceNow CSA and/or CIS certification preferred/required.

Responsibilities

• Design and deliver end-to-end ServiceNow solutions for ITSR.
• Develop client scripts, business rules, UI policies, and script includes.
• Build Service Catalog items, Record Producers, and Order Guides.
• Create approvals, fulfilment workflows, SLAs, and notifications.
• Implement Flow Designer workflows for request fulfilment.
• Develop Service Portal pages and widgets for request journeys.
• Integrate with downstream systems via REST/SOAP and ensure deployment across environments.
• Document processes with BPM/workflow diagrams and use case mappings.

Skills

ServiceNow

JavaScript

ITSR

Portal

Flow Designer

REST APIs

SOAP Web Services

ITSM

Documentation

Tools

REST APIs

SOAP Web Services

Flow Designer

Job description

Servicenow Developer

Job Description :

• 5+ years experience in software development, with significant hands‑on experience delivering ServiceNow application development for IT Service Request (ITSR) capabilities.
• Strong JavaScript development skills, with excellent ServiceNow scripting experience (client scripts, business rules, script includes, UI policies/actions).
• Strong understanding of ServiceNow platform fundamentals, including data model/data layer concepts and configuration vs customisation best practice.
• Proven experience building ITSR-aligned request solutions, including :
  1. Service Catalogue items, Record Producers, Order Guides, Variables/Variable Sets
  2. Approvals, fulfilment workflows, SLAs, notifications, and task orchestration
  3. Flow Designer and workflow patterns for request fulfilment
• Hands‑on Service Portal development experience for request journeys (catalogue/request pages, widgets, portal configuration and UX improvements).
• Strong knowledge of update set hierarchy and deployment/promotion practices across environments.
• Integration experience, including REST/API integrations and exposure to SOAP/web services where required, to support request fulfilment and downstream systems.
• Experience working with ITSM modules (Incident, Problem, Change) where they interface with request fulfilment and operational processes.
• Demonstrated ability to design and document process‑based solutions, including use cases, request/fulfilment process maps, and BPM/workflow documentation.
• ServiceNow certification preferred/required : CSA and/or CIS (as applicable).
• Ability to translate business requirements into end‑to‑end request processes and technical solutions; strong analytical and problem‑solving skills.
• End‑to‑end delivery experience across solution design, build, test, deployment, and hypercare/support.
• Strong communication and facilitation skills, able to explain complex technical scenarios clearly and concisely to different audiences.