ServiceNow Developer

Forward Eye Technologies; Ernakulam; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

Forward Eye Technologies is seeking a skilled ServiceNow Developer with 5+ years of hands-on experience in developing ITSR capabilities. You will work on ServiceNow scripting, portal development, and integration with REST/SOAP services to support end-to-end request fulfilment.

We value strong problem-solving, detailed process documentation, and the ability to communicate complex technical concepts clearly to diverse audiences.

Qualifications

• Significant hands-on ServiceNow development experience for ITSR capabilities.
• Strong JavaScript development and ServiceNow scripting skills.
• Experience with ITSM modules and request fulfilment processes.
• Ability to translate business requirements into end-to-end solutions.

Responsibilities

• Design and deliver ServiceNow applications for ITSR capabilities.
• Develop Service Portal experiences for request journeys.
• Create and configure Service Catalog items, record producers, and workflows.
• Implement integrations using REST/SOAP to downstream systems.
• Document processes, use cases, and BPM/workflow diagrams.

Skills

JavaScript

ServiceNow scripting

ITSM knowledge

Portal development

Workflow design

Integrations

Communication skills

Tools

Flow Designer

REST API

SOAP Web Services

Update Sets

Job description

Servicenow Developer

Job Description :

• 5+ years experience in software development, with significant hands‑on experience delivering ServiceNow application development for IT Service Request (ITSR) capabilities.
• Strong JavaScript development skills, with excellent ServiceNow scripting experience (client scripts, business rules, script includes, UI policies/actions).
• Strong understanding of ServiceNow platform fundamentals, including data model/data layer concepts and configuration vs customisation best practice.
• Proven experience building ITSR-aligned request solutions, including :
  1. Service Catalogue items, Record Producers, Order Guides, Variables/Variable Sets
  2. Approvals, fulfilment workflows, SLAs, notifications, and task orchestration
  3. Flow Designer and workflow patterns for request fulfilment
• Hands‑on Service Portal development experience for request journeys (catalogue/request pages, widgets, portal configuration and UX improvements).
• Strong knowledge of update set hierarchy and deployment/promotion practices across environments.
• Integration experience, including REST/API integrations and exposure to SOAP/web services where required, to support request fulfilment and downstream systems.
• Experience working with ITSM modules (Incident, Problem, Change) where they interface with request fulfilment and operational processes.
• Demonstrated ability to design and document process‑based solutions, including use cases, request/fulfilment process maps, and BPM/workflow documentation.
• ServiceNow certification preferred/required : CSA and/or CIS (as applicable).
• Ability to translate business requirements into end‑to‑end request processes and technical solutions; strong analytical and problem‑solving skills.
• End‑to‑end delivery experience across solution design, build, test, deployment, and hypercare/support.
• Strong communication and facilitation skills, able to explain complex technical scenarios clearly and concisely to different audiences.