ServiceNow Developer

Forward Eye Technologies; Kolkata District; On-site; INR 450,000 - 700,000; Full time

Job summary

Forward Eye Technologies in Kolkata seeks an experienced ServiceNow Developer to deliver ITSR solutions and platform enhancements.

You will design and implement Service Catalog items, approvals, workflows, and portal experiences, integrating REST and SOAP services across environments, and ensure quality through end-to-end delivery and hypercare support.

Strong JS skills and platform fundamentals are required, with CSA/CIS certification preferred.

Qualifications

• Minimum 5+ years of experience in ServiceNow development.
• Strong JavaScript development skills with ServiceNow scripting (client scripts, business rules, script includes, UI policies).
• Solid understanding of ServiceNow data model and configuration vs customization best practices.
• Experience delivering ITSR capabilities with Service Catalog items, Record Producers, and Workflows.
• Experience with Flow Designer and request fulfilment patterns.
• ServiceNow CSA/CIS certification preferred.

Responsibilities

• Design and deliver end-to-end ServiceNow applications for IT service requests.
• Implement catalogs, approvals, SLAs, notifications, and task orchestration.
• Develop and optimize Service Portal journeys and portal widgets.
• Integrate with REST/SOAP services and downstream systems.
• Document processes and provide hypercare support.

Skills

ServiceNow development

JavaScript development

ITSM knowledge

REST integrations

SOAP integrations

Flow Designer

Portal development

Tools

ServiceNow

Job description

Servicenow Developer

Job Description :

• 5+ years experience in software development, with significant hands–on experience delivering ServiceNow application development for IT Service Request (ITSR) capabilities.
• Strong JavaScript development skills, with excellent ServiceNow scripting experience (client scripts, business rules, script includes, UI policies/actions).
• Strong understanding of ServiceNow platform fundamentals, including data model/data layer concepts and configuration versus customisation best practice.
• Proven experience building ITSR–aligned request solutions, including:
  1. Service Catalogue items, Record Producers, Order Guides, Variables/Variable Sets
  2. Approvals, fulfilment workflows, SLAs, notifications, and task orchestration
  3. Flow Designer and workflow patterns for request fulfilment
• Hands–on Service Portal development experience for request journeys (catalogue/request pages, widgets, portal configuration and UX improvements).
• Strong knowledge of update set hierarchy and deployment/promotion practices across environments.
• Integration experience, including REST/API integrations and exposure to SOAP/web services where required, to support request fulfilment and downstream systems.
• Experience working with ITSM modules (Incident, Problem, Change) where they interface with request fulfilment and operational processes.
• Demonstrated ability to design and document process–based solutions, including use cases, request/fulfilment process maps, and BPM/workflow documentation.
• ServiceNow certification preferred/required: CSA and/or CIS (as applicable).
• Ability to translate business requirements into end–to–end request processes and technical solutions; strong analytical and problem–solving skills.
• End–to–end delivery experience across solution design, build, test, deployment, and hypercare/support.
• Strong communication and facilitation skills, able to explain complex technical scenarios clearly and concisely to different audiences.