ServiceNow Developer

Forward Eye Technologies; Khordha; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Forward Eye Technologies is seeking a seasoned ServiceNow Developer in India to deliver ITSR-focused solutions. You will work on catalog items, approvals, and integration with downstream systems, using JavaScript and Service Portal to enhance user journeys.

The role requires 5+ years of hands-on ServiceNow experience, strong scripting skills, and expertise in Flow Designer and REST/SOAP integrations. CSA or CIS certification is preferred.

Qualifications

• :
• 5+ years in ServiceNow development and ITSR delivery.
• Strong JavaScript and ServiceNow scripting experience.
• Experience with Flow Designer and catalog implementations.
• CSA and/or CIS certification preferred.

Responsibilities

• End-to-end ServiceNow solution delivery from requirements through build, test, and hypercare.
• Design and document ITSR workflows, catalog items, and integration points.

Skills

ServiceNow development

JavaScript

ITSM

REST API

Service Portal

Flow Designer

Scripting

Integration

Education

CSA Certification

CIS Certification

Tools

ServiceNow Platform

SOAP Web Services

Job description

Servicenow Developer

Job Description :

• 5+ years experience in software development, with significant hands–on experience delivering ServiceNow application development for IT Service Request (ITSR) capabilities.
• Strong JavaScript development skills, with excellent ServiceNow scripting experience (client scripts, business rules, script includes, UI policies/actions).
• Strong understanding of ServiceNow platform fundamentals, including data model/data layer concepts and configuration versus customisation best practice.
• Proven experience building ITSR–aligned request solutions, including:
  1. Service Catalogue items, Record Producers, Order Guides, Variables/Variable Sets
  2. Approvals, fulfilment workflows, SLAs, notifications, and task orchestration
  3. Flow Designer and workflow patterns for request fulfilment
• Hands–on Service Portal development experience for request journeys (catalogue/request pages, widgets, portal configuration and UX improvements).
• Strong knowledge of update set hierarchy and deployment/promotion practices across environments.
• Integration experience, including REST/API integrations and exposure to SOAP/web services where required, to support request fulfilment and downstream systems.
• Experience working with ITSM modules (Incident, Problem, Change) where they interface with request fulfilment and operational processes.
• Demonstrated ability to design and document process–based solutions, including use cases, request/fulfilment process maps, and BPM/workflow documentation.
• ServiceNow certification preferred/required: CSA and/or CIS (as applicable).
• Ability to translate business requirements into end–to–end request processes and technical solutions; strong analytical and problem–solving skills.
• End–to–end delivery experience across solution design, build, test, deployment, and hypercare/support.
• Strong communication and facilitation skills, able to explain complex technical scenarios clearly and concisely to different audiences.