Service Engineer – Kanpur

Schiller India; Kanpur; On-site; INR 300,000 - 500,000; Full time

Job summary

Schiller India in Kanpur is looking for a candidate with a BE/B.Tech in Biomedical Engineering and 0 to 3 years of experience. The role includes handling critical care and cardiology products, providing onsite training, and technical support for installations.

Responsibilities involve coordinating with a technical support team, frequent field visits for troubleshooting, and CRM handling. The position requires a blend of technical skills and customer interaction, contributing to high-quality service delivery.

Qualifications

• Min 0 to 3 years of experience in a relevant role.

Responsibilities

• Handling of Critical care & Cardiology products.
• Onsite training to Service dealers & Customer support engineers.
• Handling, follow up, & pre-installation planning for all Major supply at customer sites.
• Technical Support for installations.
• Field visits on installation problems and major supply issues.
• Maintenance & follow up of PM visit directory.
• Coordinating with in house technical support team to address Major issues, critical problems, installation delays, tender queries, etc.
• Frequent failure analysis on all products & Feedback analysis on service calls.
• CRM handling – Open installation follow up & open call analysis.

Education

BE/B.Tech – Graduate in Biomedical Engineering

Job description

Experience

Min 0 to 3 yrs

Qualification

BE/B.Tech – Graduate in Biomedical Engineering

Job responsibilities

• Handling of Critical care & Cardiology products.
• Onsite training to Service dealers & Customer support engineers
• Handling, follow up, & pre-installation planning for all Major supply at customer sites
• Technical Support for installations
• Field visits on installation problems and major supply issues
• Maintenance & follow up of PM visit directory
• Coordinating with in house technical support team to address Major issues, critical problems, installation delays, tender queries, etc.
• Frequent failure analysis on all products & Feedback analysis on service calls.
• CRM handling – Open installation follow up & open call analysis