Service Engineer

B. Braun Group; Pune District, Pimpri-Chinchwad; On-site; INR 350,000 - 550,000; Full time

Job summary

B. Braun Group in Pune is seeking a Service Engineer to diagnose and resolve medical equipment issues, arrange spares, and ensure timely maintenance. The role involves direct customer interaction, complaint handling and installation support.

You will contribute to service revenue by selling contracts, consumables and spares, manage AR collections, follow SOPs, and coordinate with stakeholders to deliver reliable clinic solutions.

Qualifications

• Graduate or Diploma in Biomedical/Electronics/Electrical/Instrumentation.
• Equivalent graduates with relevant technical experience may apply.
• 1–3+ years of customer service in Medical Device/Equipment is preferred.

Responsibilities

• Troubleshooting and resolving system issues, spares ordering and replacing.
• Attend to service complaints, taking ownership of issues and ensuring resolution.
• Provide pre-sales support and installation of medical equipment.
• Achieve service targets through sale of contracts, consumables and spares.
• Manage AR collection and reduce service turnaround time; perform preventive maintenance and keep records.
• Carry out care and maintenance per schedule.
• Follow SOP for opening, attending, and closing calls on time.
• Escalate unresolved issues to appropriate internal teams.

Skills

Customer service

Medical devices

Troubleshooting

Complaint management

Pre sales support

Spare parts

AR collection

Preventive maintenance

SOP adherence

Stakeholder management

Analytical skills

Communication skills

Education

Biomedical/Electronics/Electrical/Instrumentation diploma/degree

Job description

• Troubleshooting and identifying solutions to resolve system issues, spares ordering and replacing.
• Complaint Management : Attending to Service complaints, Taking ownership of customer issues reported and seeing problems through to resolution
• Pre Sales Support and Installation of Medical Equipments.
• Service Revenue : Achieve Service targets through sale of Contracts, Consumables and Spares
• Accountable for AR collection, Reduce TAT for Service, doing Preventive maintenance on time and keep records for the same
• Care & Maintenance to be carried out as per schedule.
• Follow SOP for Opening, attending calls and closing them on time
• Proper escalation of unresolved issues to the appropriate internal teams
• Initiative and execution towards active learning in order to be competitive and effective.
• Ability to plan logically and conduct numerical analysis.
• Innovativeness and ability to drive ideas and change and include different perspectives.
• Positive influencing skills and ability to act with customer focus in order to achieve in clinic leadership.
• Excellent written, communication & listening skills and empathy.
• Stake holder management
• Demonstrate performance and result orientation and utmost integrity , equity.

Key Responsibilities

• Troubleshooting and identifying solutions to resolve system issues, spares ordering and replacing.
• Complaint Management : Attending to Service complaints, Taking ownership of customer issues reported and seeing problems through to resolution
• Pre Sales Support and Installation of Medical Equipments.
• Service Revenue : Achieve Service targets through sale of Contracts, Consumables and Spares
• Accountable for AR collection, Reduce TAT for Service, doing Preventive maintenance on time and keep records for the same
• Care & Maintenance to be carried out as per schedule.
• Follow SOP for Opening, attending calls and closing them on time
• Proper escalation of unresolved issues to the appropriate internal teams

Key Competencies

• Show Trust, Value Diversity, Be Accountable to performance delivery.
• Initiative and execution towards active learning in order to be competitive and effective.
• Ability to plan logically and conduct numerical analysis.
• Innovativeness and ability to drive ideas and change and include different perspectives.
• Positive influencing skills and ability to act with customer focus in order to achieve in clinic leadership.
• Excellent written, communication & listening skills and empathy.
• Stake holder management
• Demonstrate performance and result orientation and utmost integrity , equity.

Educational Qualification And Experience

Education :

Graduate or Diploma Holder in Biomedical/Electronics/Electrical/Instrumentation/Industrial Electronics.

Any other Graduates apart from the above with relevant technical experience can apply.

Experience:

1-3+ Years of Customer Service in Medical Device/Equipment is most preferred.