Customer Support Engineer – Hyderabad

Schiller AG; Hyderabad; On-site; INR 400,000 - 650,000; Full time

Job summary

Schiller AG in Hyderabad is seeking a service operations professional to manage installation, commissioning, preventive maintenance, and breakdown support for medical equipment. You will oversee AMC/CMC contracts, drive service revenue, and ensure timely call closures with proper documentation.

You will lead service engineers, coordinate with logistics for spare parts, manage CRM records, and maintain strong customer relationships to achieve high satisfaction and compliant service delivery.

Qualifications

• Strong technical knowledge of medical equipment.
• Good communication and customer handling skills.
• Team management and coordination ability.
• Proficiency in CRM tools and MS Excel.
• Problem-solving and analytical skills.

Responsibilities

• Service Operations Management across the territory.
• Ensure timely installation, preventive maintenance, and breakdown support.
• Monitor and achieve service call closure within defined TAT.
• Handle customer escalations and critical service issues.
• Reduction in pending calls backlog.
• Provide feedback to technical teams for product/service improvement.
• Installation & Commissioning coordination and site readiness.
• AMC / CMC management and contract renewals.
• Follow up on service payments and billing documentation.
• Spare Parts & Inventory management and urgent logistics.
• Customer Relationship Management and high customer satisfaction.
• Team supervision and performance guidance for service engineers.
• Reporting & CRM updates and periodic service performance reports.

Skills

Medical equipment knowledge

Communication skills

Team management

CRM tools

MS Excel

Education

BE/ Diploma in electronics & communication or Biomedical engineering

Tools

CRM tools

MS Excel

Job description

Experience:

Min 1-3 YEARS

Qualification:

BE/Diploma in electronics & communication or Biomedical engineering

Job responsibilities:

• Service Operations Management
• Ensure timely installation, preventive maintenance, and breakdown support
• Monitor and achieve service call closure within defined TAT
• Handle customer escalations and critical service issues
• Reduction in pending calls backlog
• Provide feedback to technical teams for product/service improvement
• Installation & Commissioning
• Coordinate installations and ensure site readiness
• Ensure proper documentation and customer sign-off post installation
• AMC / CMC Management
• Track and manage all AMC/CMC contracts
• Ensure timely completion of preventive maintenance
• Drive contract renewals and service revenue generation
• Follow up on service-related payments (AMC, spares, etc.)
• Ensure accurate documentation for billing and compliance
• Spare Parts & Inventory Management
• Ensure availability of critical spare parts
• Coordinate with logistics for urgent requirements
• Customer Relationship Management
• Act as the primary contact for service-related concerns
• Maintain strong relationships and ensure high levels of customer satisfaction
• Team Management
• Supervise and guide service engineers in the territory
• Assign tasks, monitor performance, and ensure discipline
• Provide technical and operational support
• Reporting & CRM Management
• Maintain accurate updates in CRM
• Submit periodic service performance reports
• Track pending calls and identify recurring issues
• Maintain audit-ready service documentation

Required Skills

• Strong technical knowledge of medical equipment
• Good communication and customer handling skills
• Team management and coordination ability
• Proficiency in CRM tools and MS Excel
• Problem-solving and analytical skills