Field Service Engineer -Pan India

Philips; Anand; On-site; INR 600,000 - 900,000; Full time

Job summary

Philips, a leading health tech company, is seeking a Field Service Engineer to deliver technical support and maintenance across Cath Lab, MRI, CT, X‑Ray, and multi-modality systems on a Pan India basis.

You will diagnose issues, perform installations, and coordinate with customers to ensure first-visit resolutions while maintaining regulatory compliance and high service standards. Strong communication and IT/network knowledge are essential.

Qualifications

• Minimum 4 to 15 years of experience in Cath Lab, MRI, CT, X‑Ray, Multi‑Modality with IT and network knowledge.
• Ability to troubleshoot, repair and install medical imaging products.
• Strong communication skills and accurate documentation of service activities.

Responsibilities

• Delivers technical support and maintenance services including troubleshooting, repair, and installation.
• Documents service activities with diagnostics, resolutions, test procedures, and case status.
• Works under direct supervision, follows established processes and uses independent judgment to ensure compliance and quality.
• Tracks and records customer interaction time, parts usage, and service outcomes in real time.
• Prepares for service visits by diagnosing issues, organizing parts, and planning for first-visit resolution.
• Assists in addressing customer escalations, complaints, and feedback, coordinating action plans.
• Executes field service tasks using diagnostic tools and addressing more complex issues.
• Identifies potential sales opportunities or value-added services during field visits.
• Expands product knowledge to maintain high service standards.

Skills

Troubleshooting

Customer service

Regulatory compliance

Data analysis

Root cause analysis

Escalation management

Service operations

Technical documentation

KPI monitoring

Product installation

Product repair

Communication

IT & Networking knowledge

Tools

Diagnostic tools

Job description

Job Description:

Job Title

Field Service Engineer -Pan India

Job Description

Title: Field Service Engineer - Cath Lab, MRI, CT, X-Ray, Multi-Modality

Location: Pan India

The Field Service Engineer is responsible for delivering technical support and maintenance services including troubleshooting, repairs, and installations. The role documents detailed service activities, working under direct supervision and prepares for service visits to achieve first-visit resolution. The role takes an active role in addressing customer escalations and feedback and executes moderately complex service tasks in the field. The role supports business growth by identifying sales opportunities and value-added services, continuously expanding product knowledge to maintain high standards of service and technical expertise.

Job Responsibilities:

• Delivers technical support and maintenance services to customers, performing troubleshooting, repair, and installation of products and services with moderate independence, while adhering to regulatory guidelines and company standards.
• Documents service activities in detail, including diagnostics, resolutions, test procedures, and case status, ensuring accuracy and completeness to maintain transparency and traceability.
• Works under direct supervision, following established processes, and using independent judgment to ensure compliance with operational policies and the delivery of consistent, high-quality service.
• Tracks and records customer interaction time, parts usage, and service outcomes in real-time with high accuracy, contributing to operational efficiency and accountability.
• Prepares for service visits by diagnosing issues, organizing necessary parts, and formulating clear action plans, striving for first-visit resolution to enhance customer satisfaction and service effectiveness.
• Assists in addressing customer escalations, complaints, and feedback, coordinating the implementation of action plans to resolve issues efficiently and maintain customer trust.
• Executes service tasks in the field, utilizing diagnostic tools and troubleshooting techniques, while managing more complex issues and ensuring smooth operation and reliability of products.
• Supports business growth by identifying potential sales opportunities or value-added services during field service visits, actively engaging with customers to enhance overall service delivery.
• Expands knowledge of assigned products and services continuously, seeking opportunities for improvement in service delivery to maintain high standards of customer support and technical expertise.

Minimum required Experience:

Min 4 to 15 years of experience on Cath Lab, MRI, CT, X-Ray, Multi-Modality with IT, Network knowledge and good communication skills.

Preferred Skills

• Regulatory Compliance
• Data Analysis & Interpretation
• Root Cause Analysis (RCA)
• Troubleshooting
• Escalation Management
• Service Operations
• Technical Documentation
• Customer Service
• KPI Monitoring and Reporting
• Product Installation
• Product Repair & Maintenance