Service Engineer

B. Braun; Pune District; On-site; INR 300,000 - 500,000; Full time

Job summary

B. BRAUN MEDICAL (INDIA) is seeking a Field Service professional to troubleshoot and resolve medical device system issues, perform installation, and drive service revenue. The role requires on-site presence and experience in customer service for medical equipment.

Responsibilities include complaint management, preventive maintenance, and timely escalation with strong stakeholder communication. Join a global health care leader and contribute to patient care in India.

Qualifications

• Graduate or Diploma holder in Biomedical, Electronics, Electrical, Instrumentation or Industrial Electronics.
• 1-3+ years of customer service experience in medical devices/equipment is highly preferred.
• On-site work environment with field service responsibilities.

Responsibilities

• Troubleshoot and identify solutions to resolve system issues, including spares ordering and replacement.
• Attend to service complaints and take ownership to resolve customer issues.
• Provide pre-sales support and installation of medical equipment.
• Drive service revenue through contracts, consumables and spares sales.
• Manage AR collection, reduce turnaround time, and perform preventive maintenance on time with proper documentation.
• Follow SOPs for opening, attending, and closing service calls.

Skills

Troubleshooting

Complaint handling

Customer service

Education

Biomedical/Electronics/Electrical/Instrumentation degree

Job description

At B. Braun, your work truly counts. Alongside more than 60,000 colleagues around the world you will drive advancements in health care. Join a leading medical technology company where you share expertise, push for progress and grow in an environment marked by trust, accountability and diverse perspectives.

We drive advancements in health care. Drive advancements with us.

Company: B. BRAUN MEDICAL (INDIA)

Functional Area: Field Service

Working Model: Onsite

Requisition ID: 13867

Key Responsibilities

• Troubleshooting and identifying solutions to resolve system issues, spares ordering and replacing.
• Complaint Management : Attending to Service complaints, Taking ownership of customer issues reported and seeing problems through to resolution
• Pre Sales Support and Installation of Medical Equipments.
• Service Revenue : Achieve Service targets through sale of Contracts, Consumables and Spares
• Accountable for AR collection, Reduce TAT for Service, doing Preventive maintenance on time and keep records for the same
• Care & Maintenance to be carried out as per schedule.
• Follow SOP for Opening, attending calls and closing them on time
• Proper escalation of unresolved issues to the appropriate internal teams
• Initiative and execution towards active learning in order to be competitive and effective.
• Ability to plan logically and conduct numerical analysis.
• Innovativeness and ability to drive ideas and change and include different perspectives.
• Positive influencing skills and ability to act with customer focus in order to achieve in clinic leadership.
• Excellent written, communication & listening skills and empathy.
• Stake holder management
• Demonstrate performance and result orientation and utmost integrity , equity.

Educational Qualification and Experience

Education :

Graduate or Diploma Holder in Biomedical/Electronics/Electrical/Instrumentation/Industrial Electronics.

Any other Graduates apart from the above with relevant technical experience can apply.

Experience:

1-3+ Years of Customer Service in Medical Device/Equipment is most preferred.

Join us and let's drive advancements in health care!