Service Engineer

Getinge; Dehradun; Sur place; INR 350 000 - 550 000; Plein temps

Résumé du poste

Getinge is seeking a Service Engineer to install, maintain, and repair medical equipment at customer sites, ensuring optimal performance and high customer satisfaction.

The role requires diagnosing issues, performing preventive maintenance, and providing on-site and remote support while ensuring compliance with standards and safety regulations. Strong documentation and user training are essential components of the job.

Qualifications

• 3-5 years of experience in servicing medical equipment or a related role.
• Strong troubleshooting and diagnostic abilities.
• Good communication and customer-interaction skills.

Responsabilités

• Install and set up medical equipment at customer sites.
• Perform initial testing and ensure proper functioning; collect installation reports.
• Conduct routine maintenance as per service schedule.
• Ensure equipment meets performance standards and safety regulations.
• Diagnose and resolve technical issues promptly.
• Replace or repair defective parts and components.
• Provide on-site and remote technical support to customers.
• Educate end-users on equipment operation, maintenance, and care.
• Maintain detailed records of service activities and logs.

Connaissances

Troubleshooting

Technical support

Customer interaction

Documentation

Formation

Bachelor’s/Diploma in biomedical engineering

Electronics or related field

Outils

MS Office

Description du poste

• The Service engineer is responsible for the installation, maintenance, and repair of medical equipment to ensure optimal performance and customer satisfaction.
• The role involves troubleshooting technical issues, providing technical support, and ensuring compliance with company standards and regulatory requirements.

Job Responsibilities and Essential Duties

• Install and set up medical equipment at customer sites.
• Perform initial testing and ensure proper functioning & collection of Installation report.
• Conduct routine maintenance as per the service schedule.
• Ensure equipment meets performance standards and safety regulations.
• Diagnose and resolve technical issues promptly.
• Replace or repair defective parts and components.
• Report recurring issues to the Product Technical Specialist (PTS) for corrective action
• Provide on-site and remote technical support to customers.
• Educate end-users on equipment operation, maintenance, and care.
• Maintain detailed records of service activities, including reports and logs into the system.
• Ensure compliance with documentation standards and processes.
• Conduct regular inspections to ensure equipment quality and reliability.
• Adhere to company policies, industry standards, and regulatory requirements.
• Ensure workplace and equipment safety during service activities.
• Coordinate with sales, service teams, and distributors to resolve customer issues.
• Support product demonstrations and training for customers as required.
• Build Quality into all aspects of their work by maintaining compliance to all quality requirements.
• Maintain and improve equipment uptime through effective preventive and corrective maintenance activities.
• Drive service business growth through Long Service (LS), Warranty, AMC/CMC, and reclassification opportunities, contributing to overall business objectives.
• Optimize van stock management to ensure inventory accuracy, availability of critical spares, and reduction of excess inventory.
• Ensure compliance with ISO standards, quality systems, and regulatory requirements.
• Manage and support project execution and installation activities to ensure timely and successful completion.
• Bachelor's/Diploma degree in biomedical engineering, Electronics, or related field
• 3-5 years of experience in servicing medical equipment or a related role
• Knowledge of MS Office