Field Service Engineer -Pan India

Philips; Kolkata District; On-site; INR 450,000 - 650,000; Full time

Job summary

Philips in India seeks an experienced Field Service Engineer to deliver on-site technical support, maintenance, and installations for Cath Lab, MRI, CT, X-Ray and other modalities across Pan India.

You will document service activities, prepare for visits, troubleshoot, and resolve issues, while exploring value-added services and coordinating with customers to ensure high uptime and satisfaction. This role requires 4–15 years of experience, IT and networking knowledge, and excellent communication.

Qualifications

• Min 4 to 15 years of experience in Cath Lab, MRI, CT, X-Ray, Multi-Modality.
• Good communication skills.

Responsibilities

• Delivers technical support and maintenance services to customers, troubleshooting, repair, and installation of medical imaging products.
• Documents service activities in detail including diagnostics, resolutions, test procedures, and case status.
• Works under supervision, follows established processes, and uses independent judgment for compliance and quality.
• Tracks and records customer interaction time, parts usage, and service outcomes in real-time.
• Prepares for service visits by diagnosing issues, organizing parts, and planning actions for first-visit resolution.
• Assists in addressing customer escalations, complaints, and feedback with action plans.
• Executes field service tasks using diagnostic tools and troubleshooting techniques, handling complex issues.
• Identifies potential sales opportunities or value-added services during visits.

Skills

IT knowledge

Networking knowledge

Communication skills

Job description

Job Title

Field Service Engineer -Pan India

Job Description

Title: Field Service Engineer - Cath Lab, MRI, CT, X-Ray, Multi-Modality

Location: Pan India

The Field Service Engineer is responsible for delivering technical support and maintenance services including troubleshooting, repairs, and installations. The role documents detailed service activities, working under direct supervision and prepares for service visits to achieve first-visit resolution. The role takes an active role in addressing customer escalations and feedback and executes moderately complex service tasks in the field. The role supports business growth by identifying sales opportunities and value-added services, continuously expanding product knowledge to maintain high standards of service and technical expertise.

Job Responsibilities

• Delivers technical support and maintenance services to customers, performing troubleshooting, repair, and installation of products and services with moderate independence, while adhering to regulatory guidelines and company standards.
• Documents service activities in detail, including diagnostics, resolutions, test procedures, and case status, ensuring accuracy and completeness to maintain transparency and traceability.
• Works under direct supervision, following established processes, and using independent judgment to ensure compliance with operational policies and the delivery of consistent, high-quality service.
• Tracks and records customer interaction time, parts usage, and service outcomes in real-time with high accuracy, contributing to operational efficiency and accountability.
• Prepares for service visits by diagnosing issues, organizing necessary parts, and formulating clear action plans, striving for first-visit resolution to enhance customer satisfaction and service effectiveness.
• Assists in addressing customer escalations, complaints, and feedback, coordinating the implementation of action plans to resolve issues efficiently and maintain customer trust.
• Executes service tasks in the field, utilizing diagnostic tools and troubleshooting techniques, while managing more complex issues and ensuring smooth operation and reliability of products.
• Supports business growth by identifying potential sales opportunities or value-added services during field service visits, actively engaging with customers to enhance overall service delivery.
• Expands knowledge of assigned products and services continuously, seeking opportunities for improvement in service delivery to maintain high standards of customer support and technical expertise.

Minimum Required Experience

Min 4 to 15 years of experience on Cath Lab, MRI, CT, X-Ray, Multi-Modality with IT, Network knowledge and good communication skills.

Preferred Skills

• Regulatory Compliance
• Data Analysis & Interpretation
• Root Cause Analysis (RCA)
• Troubleshooting
• Escalation Management
• Service Operations
• Technical Documentation
• Customer Service
• KPI Monitoring and Reporting
• Product Installation
• Product Repair & Maintenance