Service Engineer

Samudra Pumps; Indore District, Pune District, Jaipur; On-site; INR 300,000 - 540,000; Full time

Job summary

Samudra Pumps in Indore, India is seeking a service engineer to study and analyze to improve service delivery, reduce consumer costs, assess sites, and study trial products.

The role involves coordinating with service and sales teams, guiding dealers and authorized service centers, monitoring spare stock, and gathering field feedback to drive corrective actions.

Qualifications

• Electrical and mechanical pump knowledge with site assessment skills.
• Ability to diagnose faulty pumps and provide solutions.
• Good listening, patience and customer-focused approach.

Responsibilities

• Study and analyze to improve service delivery and reduce costs.
• Coordinate with service and sales to resolve complaints.
• Monitor spares stock at dealer shops and ensure fast-moving items.
• Interact with area mechanics for product feedback and competitive comparison.

Skills

Electrical knowledge

Mechanical knowledge

Pump systems

Diagnosis

People management

Job description

Role & responsibilities

Study and analyze to improve Service delivery, bring down service cost to consumer & channel partner, Site Assessment, Trial product study, report chronic complaints to immediate supervisor for corrective & preventive action. Co-ordinate with service and sales team to resolve service complaints and to ensure customer delight

• Facilitate Dealers and Authorized service centers (ASCs) for speedy service delivery and with technical and service back up.
• Assess field performance of products through field visits against our specifications; Highlight the field deviations and providing necessary technical guidance to dealers and shop mechanics
• Monitor spares stock at dealer shop for fast moving items against fixed reorder levels
• Interact with area mechanics for product feedback on construction, performance and service aspects in comparison with successful competitors

Preferred candidate

• Electrical and Mechanical knowledge in Pumps and the complete system / Induction Motor, Diagnosis, Process knowledge & People management.
• Good listener, Patience, Decision making, Apathy for consumer, diagnosis of faulty pumps, study and understanding site conditions, providing right solutions