Service Engineer

GEM Drytech Systems Llp; Howrah, Kolkata District; On-site; INR 350,000 - 550,000; Full time

Job summary

GEM Drytech Systems Llp in India offers a field service engineer role focused on installation, commissioning and after-sales support for industrial drying equipment. You will train operators, resolve breakdowns, and perform preventive maintenance on site.

The ideal candidate reads mechanical drawings, understands electrical wiring, and can document service reports in Excel. Willingness to travel frequently and coordinate with stores for spare parts is essential.

Qualifications

• Experience with service/maintenance of industrial dryers and related equipment
• Ability to read mechanical drawings and electrical wiring layouts
• Proficiency in documenting service reports using Excel/Word

Responsibilities

• Installation & commissioning at client sites
• Train operators and maintenance staff post-installation
• Respond to service calls and resolve equipment issues in stated timelines
• Perform preventive maintenance checks and schedule visits
• Prepare service reports, installation checklists, and feedback forms
• Escalate design/product issues to R&D as needed
• Coordinate with stores/purchase for spare parts delivery
• Maintain strong customer relationships as technical contact post-sale

Skills

Mechanical systems

Electrical systems

Dryers & blowers

Diagnostics & fault detection

Basic PLC interface

Tools

Basic tools

Multimeter

Job description

Role & responsibilities

1. Installation & Commissioning

Execute timely and accurate setup of equipment at client sites

2. Customer Training

Train operators and maintenance staff post-installation

3. Breakdown Resolution

Attend service calls promptly and resolve equipment issues within committed timelines

4. Preventive Maintenance

Conduct periodic health checks and schedule preventive maintenance visits

5. Documentation

Prepare service reports, installation checklists, and feedback forms

6. Cross-functional Feedback

Share on-site design/product issues with design/R&D for improvement

7. Spare Management

Coordinate with stores/purchase for critical spare parts delivery

8. Customer Relationship

Build rapport and act as a technical point-of-contact post-sale

Preferred candidate profile

• Sound knowledge of mechanical/electrical systems, dryers, blowers, control panels
• Skilled in diagnostics, fault detection, and basic PLC interface (if applicable)
• Familiar with tools, safety procedures, and service documentation
• Good at reading mechanical drawings, electrical wiring layouts, and instruction manuals
• Proficient in Microsoft Excel/Word for service reporting
• Willing to travel frequently (sometimes at short notice)