Service Engineer

Nilkamal; Sanand; On-site; INR 300,000 - 540,000; Full time

Job summary

Nilkamal is seeking a proactive field service technician in India to handle daily maintenance and repair of customer equipment, including installation and preventive care. You will engage with customers, document service activities, and ensure timely resolution of issues.

The role requires coordinating with customers for parts, preparing service reports, and supporting warranty or AMC service visits from regional depots. It is a hands-on, on-site position with growth opportunities.

Qualifications

• Daily service maintenance and repair of customer equipment.
• Coordinate with customers and internal teams for issue resolution.
• Attend service calls including warranty, preventive maintenance, and commissioning.

Responsibilities

• Meet daily service maintenance and repair needs of customer equipment.
• Establish and maintain relationships with customers and peers for effective follow-up and resolution.
• Prepare monthly service reports and keep records of all service calls.
• Coordinate spare parts dispatch with regional depots and RO.
• Follow up with customers for purchase orders and quotations for parts.
• Assist with warranty and post-warranty service visits and AMC arrangements.

Skills

Customer service

Troubleshooting

Installation

Maintenance

Warranty/AMC support

Documentation

Sales coordination

Relationship management

Multitasking

Problem solving

Job description

Key Function Knowledge/Deliverables:

• Responsible for meeting the daily service maintenance and repair needs of the customers equipment.
• Establish and maintain proper business relationships with customers and peers to ensure proper follow-up and resolution.
• Basic troubleshooting, installation, maintenance and repair on designated equipment.
• Attending the service calls like Breakdown, Regular Maintenance, Preventive maintenance, Executing Erection and Commissioning at customer end.
• To give the service visits: a). warranty b). out of warranty c.) AMC
• Follow up for PO from customer for parts quotation ref with service report.
• Maintaining proper records of all the service calls and preparing various monthly reports. (Warranty service Visit without charge, Out of warranty visit: chargeable)
• For sale of spare parts need to coordinate with respective RO and get it dispatched through regional depot.

In cases where parts are not available in the local warehouse need to coordinate with Plant for further procedure.

A) Preferred:

• Presentation Skills
• Ability to multi task and perform duties in a fast-paced environment
• Excellent listening and problem-solving skills
• Ability to adapt to change and embrace new processes and technologies.