Service Engineer - Bangalore

ESP Engineered; Bengaluru; On-site; INR 300,000 - 600,000; Full time

Job summary

ESP Engineered is seeking a candidate in Bengaluru, Karnataka, to manage service operations effectively. The role involves handling service calls, generating revenue through recommending spare parts, and ensuring customer satisfaction. Candidates should have a diploma or degree in Mechanical, Electrical, or Electronics, along with strong technical and communication skills. Applicants with additional certifications in hydraulics and electrical circuits will be preferred.

Qualifications

• Special course in Mechanical, Hydraulics and Electrical circuits.
• To fulfill Customer’s requirements ensuring 90% uptime of MHEs.
• Humbleness and a problem-solving attitude.

Responsibilities

• Handle all Service calls efficiently to gain Customer Satisfaction.
• Generate revenue through recommending Spare parts after service visit.
• Attend all service calls as per schedule given by Service Coordinator/Dispatcher.
• Timely submissions of Service reports and related reports.
• Implement measures for enhancing Safety levels during service.

Skills

Technical Skills

Good Communication Skills

Education

Diploma or Degree in Mechanical, Electrical, Electronics

Professional Certification on basic Hydraulics & Electrical

Job description

Responsibilities

• Handle all Service calls efficiently to gain Customer Satisfaction
• Generate revenue through recommending Spare parts after service visit
• To attend and prioritize service calls to minimize resolution time
• Ensure sharing Best Practices within team to build more technical strength

Duties and Responsibilities

• Attend all service calls as per schedule given by Service Coordinator/Dispatcher
• Submitting critical & recommended Spare Parts list to Customer after service visit
• Timely submissions of Service reports and related reports to close calls raised in SAP
• Improve technical skills to handle breakdown calls effectively to reduce downtime of MHEs
• Decision making and problem solving attitude with joint team efforts
• Always suggest ways in improving handling of Installations & Commissioning
• Follow up on Payments with Customers
• Implementing measures for enhancing Safety levels during service
• Responsible for fulfilling all necessary documents related to Service activities

Qualifications

• Education : Diploma or Degree in Mechanical, Electrical, Electronics
• Specialized knowledge : Special course in Mechanical, Hydraulics and Electrical circuits
• Skills : Technical Skills, Good Communication Skills
• Abilities : To fulfill Customer’s requirement ensuring 90% uptime of MHEs
• Other characteristics such as personal characteristics : Humbleness
• Professional Certification : Course on basic Hydraulics & Electrical