Service Engineer

KMI Business Technologies Pvt. Ltd.; Hubli; On-site; INR 201,000 - 335,000; Full time

Job summary

KMI Business Technologies Pvt. Ltd. in Hubli is seeking a Service Engineer to install, configure, and commission imaging equipment on-site.

The role includes preventive maintenance, diagnosing issues, and coordinating timely repairs while documenting work and ensuring safety and quality standards. The candidate should have hands-on field service experience, a diploma/degree in Electronics, Electrical, or IT, and strong troubleshooting and communication skills with willingness to travel within

Qualifications

• Strong troubleshooting and technical support skills to diagnose, analyze, and resolve hardware/software issues in imaging and document management systems.
• Hands-on field service experience including on-site visits, installation, configuration, and commissioning of imaging equipment.
• Maintenance and repair capabilities to perform preventive maintenance and replace faulty components.
• Effective communication to explain issues clearly to customers and document service activities accurately.
• Ability to read technical manuals and service documentation; use diagnostic tools and software.

Responsibilities

• Install, configure, and commission business imaging devices at customer sites.
• Perform routine preventive maintenance and diagnose issues to minimize downtime.
• Respond to service calls and complete repairs with accurate documentation.
• Collaborate with internal teams and communicate clearly with customers about issues and resolutions.
• Uphold safety, quality, and compliance standards; update knowledge on new products.

Skills

Troubleshooting

Field Service

Maintenance & Repair

Communication

Technical Documentation

Time Management

Travel Readiness

Education

Diploma/degree in Electronics, Electrical, IT

Job description

Company Description

KMI Business Technologies Pvt. Ltd. is an innovative organization specializing in business imaging solutions, offering advanced digital technologies and highly reliable products and services. The company focuses on helping customers efficiently create, reproduce, share, and manage document-based information through integrated systems and support services. Its core competencies include optics, printing and copying, scanning, and software, which are combined to deliver comprehensive imaging solutions. KMI is committed to ethical business practices, employee development, sustainable growth, and aligning its activities with human welfare and environmental protection. The company aims to maintain a leading position in its traditional areas of excellence while continuously developing revolutionary ideas and better value for customers.

Role Description

The Service Engineer is a full-time, on-site role based in Hubli, responsible for supporting and maintaining business imaging equipment and related systems. Day-to-day tasks include installing, configuring, and commissioning devices; performing routine preventive maintenance; and diagnosing and resolving technical issues at customer locations. The role involves providing field service support, responding to service calls, and ensuring minimal downtime through timely repairs and accurate documentation of work performed. The Service Engineer will collaborate with internal teams, communicate clearly with customers about issues and resolutions, and follow company standards for safety, quality, and compliance. The position also requires updating technical knowledge on new products, contributing feedback for service improvements, and maintaining professional conduct during customer interactions.

Qualifications

• Candidates should possess strong Troubleshooting and Technical Support skills to diagnose, analyze, and resolve hardware and software issues in imaging and document management systems.
• Candidates should possess hands-on Field Service experience, including on-site visits, installation, configuration, and commissioning of business imaging equipment.
• Candidates should possess Maintenance & Repair capabilities to perform preventive maintenance, replace faulty components, and ensure reliable performance of devices.
• Candidates should possess effective Communication skills to interact with customers and colleagues, explain technical issues in clear terms, and document service activities accurately.
• Relevant technical qualification such as a diploma or degree in Electronics, Electrical, IT, or a related field.
• Ability to read and understand technical manuals and service documentation, and use diagnostic tools and software.
• Strong customer service orientation, time management, and the ability to work independently in the field.
• Willingness to travel locally in and around Hubli for on-site service calls; prior experience with imaging, printing, or office automation equipment is an advantage.