Senior Service Engineer

KMI Business Technologies; Mumbai, Rampur, Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Job summary

KMI Business Technologies in India seeks an experienced field service engineer to deliver on-site installation, maintenance, and repair of multi-function copiers and production printers. You will handle complex troubleshooting, train end-users, and ensure high uptime across corporate accounts.

The role requires 4–6 years of hands-on experience, relevant technical education, and OEM-certificate in digital imaging. Travel across regional zones is expected to support field deployments.

Qualifications

• 4–6 years hands-on installation, servicing of multi-function printers (MFPs), photocopiers, or heavy-duty production printers.
• Experience in AMC maintenance and breakdown handling.

Responsibilities

• Attend standard printer service calls, emergency breakdown calls, and PM requests at client sites.
• Install and configure multi-function copiers, office systems, and production printers at customer locations.
• Diagnose and troubleshoot mechanical, electrical, electronic, and print quality errors.
• Resolve hardware and software issues, including jams, firmware glitches, and system data configurations.
• Demonstrate product use and train end-users/corporate clients on basic handling and self-care.
• Maintain machine performance and track uptime targets across corporate accounts.
• Document and submit service reports and visit logs.
• Coordinate with internal sales and helpdesk teams to manage customer requirements.
• Close pending complaints within defined SLAs.

Skills

Photocopier servicing

On-site field engineering

Troubleshooting

MS Office reporting

Education

Technical Graduate/Diploma in EEE/EEE/Mech/IT

Tools

OEM certification in digital imaging

Job description

Purpose:

To deliver high-quality technical support, on-site maintenance, installation, and troubleshooting of multi-function copiers, production printers, and advanced digital imaging systems to maximize machine uptime and customer satisfaction.

Qualifications:

• Graduate or Diploma holder in Electrical, Electronics, Mechanical Engineering, Information Technology, or a related technical discipline.
• Specialized OEM certification in digital imaging equipment or copier repair will be an added advantage.

Experience:

• 4-6 years of core hands-on experience in the installation, servicing, and repair of multi-functional printers (MFPs), photocopiers, or heavy-duty production printing machines.
• Proven experience in technical troubleshooting, handling breakdown calls, and maintaining Annual Maintenance Contracts (AMC).

Key Responsibilities:

• Attend standard printer service calls, emergency breakdown calls, and routine preventative maintenance (PM) requests at client sites.
• Install and configure multi-function copiers, office systems, and production printers at customer locations.
• Diagnose and troubleshoot complex mechanical, electrical, electronic, and print quality related errors.
• Resolve hardware and software issues, including persistent paper jams, firmware glitches, and system/data configuration errors.
• Conduct product demonstrations and train end-users/corporate clients on basic machine handling, operation, and self-care.
• Maintain machine performance and track overall equipment uptime targets across assigned corporate accounts.
• Document and submit accurate service reports, customer visit logs, and machine installation clearance certificates.
• Follow up systematically on Annual Maintenance Contracts (AMCs) and spare parts replacements to maximize account retention.
• Coordinate closely with the internal sales and core technical helpdesk teams to manage customer requirements efficiently.
• Ensure swift closure of pending customer complaints within defined Service Level Agreements (SLAs).

Key Competencies:

• Deep technical knowledge of modern photocopying machines, office printers, interactive boards, and production printers.
• Strong diagnosis skills involving mechanical assemblies, electronic circuit boards, and digital imaging solutions.
• Proficiency in communication with professional email/letter typing skills, and utilizing MS Office (Excel, Word, Outlook) for service reporting.
• Problem-solving capabilities to handle on-site customer friction, print quality complaints, and technical escalation systems.
• Time management and travel readiness across regional zones to support field engineering service deployments.

Location - Mumbai, Bangalore, Bareli, Rampur, New Delhi, Rudrapur, Patiyala, Chandigarch