Field Services Engineer

Power Bridge; Bengaluru; On-site; INR 340,000 - 520,000; Full time

Benefits offered by this job

Health insurance

Long-term savings plan

Professional development

Job summary

Power Bridge, a customer-centric AV & IT infrastructure solutions provider with offices in Bangalore and Hyderabad, is seeking skilled Field Services Engineers to deliver onsite hardware, desktop and peripheral support across client locations in India.

You will diagnose hardware issues, perform break-fix activities, reinstall OS, upgrade components, coordinate with vendors, and ensure service calls are resolved within SLAs. Travel to client sites is required.

Qualifications

• 1-4 years of desktop/hardware/field services experience.
• Strong hardware troubleshooting skills.
• Windows OS installation and imaging experience.
• Experience with IT ticketing systems.
• Willingness to travel to client locations.

Responsibilities

• Diagnose and troubleshoot hardware issues on laptops/desktops.
• Provide onsite break-fix and replace defective components.
• Perform OS imaging, installation, and basic config.
• Carry out RAM/SSD upgrades.
• Support printers, monitors and peripherals.
• Coordinate with vendors and service providers.
• Log and close service tickets in ticketing system.
• Maintain records of diagnostics and repairs.
• Travel to client sites as needed.

Skills

Hardware troubleshooting

Desktop support

OS imaging

Networking basics

Vendor coordination

Travel willingness

Ticketing system

Documentation

Education

Diploma/BE in CS or IT

Job description

About Us

Power Bridge is a customer centric AV & IT Infrastructure Solution & Services Provider, pivoting to bridge the Gap between innovative IT products, solutions and Customer needs.

About Us

Power Bridge is a customer centric AV & IT Infrastructure Solution & Services Provider, pivoting to bridge the Gap between innovative IT products, solutions and Customer needs.

With Offices in Bangalore (HQ) and Hyderabad, we boast the capabilities and operational excellence to execute projects for our customers across India.

Our Passionate teams across business functions work in tandem with our Industry leading Technology partners to deliver hassle-free technology upgrades projects with time bound SLA's.

We are looking for skilled and customer-focused Field Services Engineers to provide onsite hardware, desktop and peripheral support across client locations. The role involves diagnosing hardware issues, performing break-fix activities, coordinating with vendors/OEMs, reinstalling operating systems and ensuring that service calls are resolved within the agreed timelines.

RequirementsKey Responsibilities

• Diagnose and troubleshoot hardware issues involving laptops, desktops and related equipment.
• Provide onsite break-fix support and replace defective hardware components.
• Perform operating system imaging, installation, reinstallation and basic configuration.
• Carry out hardware upgrades, including RAM and SSD installation.
• Support printers, scanners, docking stations, keyboards, mice, monitors and other peripherals.
• Provide floor support for end-user workplace equipment, including dual-monitor setups and accessories.
• Coordinate with vendors, OEMs and authorised service providers for repairs, warranty claims and part replacement.
• Log, update, track and close hardware service calls through the designated ticketing system.
• Maintain accurate records of diagnosis, repairs, replacements, serial numbers and call closures.
• Perform preventive maintenance of laptops, desktops, peripherals and other IT equipment.
• Follow defined service-level agreements and ensure timely resolution or escalation of incidents.
• Provide regular updates to users, reporting managers and relevant support teams.
• Follow client-site procedures, safety requirements and information security policies.
• Ensure appropriate handling and safeguarding of company and client assets.
• Travel to client locations when required to provide onsite support.

Required Skills and Qualifications

• Diploma or bachelor’s degree in Computer Science, Information Technology, Electronics or a related discipline.
• 1-4 years of experience in desktop support, hardware support or field services.
• Strong knowledge of laptop and desktop hardware troubleshooting.
• Experience in hardware component replacement and system upgrades.
• Working knowledge of Windows installation, OS imaging, drivers and basic software configuration.
• Knowledge of printers, scanners, monitors, docking stations and other peripherals.
• Familiarity with IT service-ticketing systems and incident-management processes.
• Basic understanding of networking concepts such as IP addressing, LAN, Wi-Fi and connectivity troubleshooting.
• Ability to coordinate professionally with users, vendors, OEMs and internal teams.
• Willingness to travel and work at different client locations, depending on operational requirements.

Preferred Qualifications

• Relevant certifications such as CompTIA A+, Microsoft, ITIL Foundation or OEM hardware certifications.
• Experience working in an enterprise environment or providing support at multiple client locations.
• Familiarity with asset management, warranty tracking and preventive-maintenance schedules.

Benefits

• Health insurance coverage for the employee, spouse, children, and dependent parents.
• Long-term benefit savings plan with employer matching contributions.
• Opportunities for professional development and advancement within the organization.