Service Engineer

KMI Business Technologies; Bengaluru; Presencial; INR 600.000 - 900.000; Jornada completa

Descripción de la vacante

KMI Business Technologies is seeking a Senior Service Engineer to deliver on-site maintenance and installation of multi-function copiers and production printers across client sites. You will troubleshoot mechanical, electrical, and print quality issues, demonstrate products, and train end-users on proper operation.

The role requires 4–6 years of hands-on experience in printer servicing, strong communication skills, and willingness to travel between Mumbai and Bangalore.

Formación

• Graduate or Diploma in Electrical, Electronics, Mechanical Engineering, Information Technology, or related technical field.
• Specialized OEM certification in digital imaging or copier repair is a plus.

Responsabilidades

• Attend standard printer service calls, emergency breakdown calls, and PM requests at client sites.
• Install and configure multi-function copiers, office systems, and production printers at customer locations.
• Diagnose and troubleshoot mechanical, electrical, electronic, and print quality errors.
• Resolve hardware and software issues, including paper jams, firmware glitches, and configuration errors.
• Conduct product demonstrations and train end-users on machine handling and self-care.
• Maintain machine performance and track uptime across assigned accounts.
• Document and submit service reports and logs of customer visits and installations.
• Follow up on AMCs and spare parts replacements to maximize account retention.
• Coordinate with sales and helpdesk teams to manage customer requirements.
• Ensure swift closure of pending customer complaints within SLAs.

Conocimientos

Troubleshooting

On-site service

Communication

Educación

Bachelor's/Diploma in Electrical/Electronics/Mechanical Engineering or IT

Descripción del empleo

Job Description Senior Service Engineer

Company: KMI Business Technologies

Website: www.kmi.co.in

Location :

Senior

Mumbai / Bangalore

1

4

Middle

Bareli / Rampur

1

Middle

Delhi

1

Middle

Rudrapur / Patiyala / Chandigarch

1

Purpose:

To deliver high-quality technical support, on-site maintenance, installation, and troubleshooting of multi-function copiers, production printers, and advanced digital imaging systems to maximize machine uptime and customer satisfaction.

Qualifications:

• Graduate or Diploma holder in Electrical, Electronics, Mechanical Engineering, Information Technology, or a related technical discipline.
• Specialized OEM certification in digital imaging equipment or copier repair will be an added advantage.

Experience:

• 4–6 years of core hands-on experience in the installation, servicing, and repair of multi-functional printers (MFPs), photocopiers, or heavy-duty production printing machines.
• Proven experience in technical troubleshooting, handling breakdown calls, and maintaining Annual Maintenance Contracts (AMC).

Key Responsibilities:

• Attend standard printer service calls, emergency breakdown calls, and routine preventative maintenance (PM) requests at client sites.
• Install and configure multi-function copiers, office systems, and production printers at customer locations.
• Diagnose and troubleshoot complex mechanical, electrical, electronic, and print quality related errors.
• Resolve hardware and software issues, including persistent paper jams, firmware glitches, and system/data configuration errors.
• Conduct product demonstrations and train end-users/corporate clients on basic machine handling, operation, and self-care.
• Maintain machine performance and track overall equipment uptime targets across assigned corporate accounts.
• Document and submit accurate service reports, customer visit logs, and machine installation clearance certificates.
• Follow up systematically on Annual Maintenance Contracts (AMCs) and spare parts replacements to maximize account retention.
• Coordinate closely with the internal sales and core technical helpdesk teams to manage customer requirements efficiently.
• Ensure swift closure of pending customer complaints within defined Service Level Agreements (SLAs).

Key Competencies:

• Deep technical knowledge of modern photocopying machines, office printers, interactive boards, and production printers.
• Strong diagnosis skills involving mechanical assemblies, electronic circuit boards, and digital imaging solutions.
• Proficiency in communication with professional email/letter typing skills, and utilizing MS Office (Excel, Word, Outlook) for service reporting.
• Problem-solving capabilities to handle on-site customer friction, print quality complaints, and technical escalation systems.
• Time management and travel readiness across regional zones to support field engineering service deployments.

Contact Details:

[e-mail]

9867872112Role & responsibilities

Preferred candidate profile