Service Engineer

Control Print Ltd.; Ernakulam; On-site; INR 300,000 - 520,000; Full time

Job summary

Control Print Ltd. in Kochi is seeking a skilled Service Engineer to support printers under warranty and AMC, including installations, troubleshooting, and breakdown resolution.

You will respond promptly to service calls, coordinate spare parts, and drive consumable business opportunities while maintaining safety and service standards. Candidates should have a Diploma / B.Tech in Electrical, Electronics or Instrumentation and 2–3 years in Printing or Industrial equipment, with a motorcycle and

Qualifications

• Diploma or B.Tech in Electrical, Electronics or Instrumentation.
• 2–3 years of experience in Printing, Packaging, or Industrial Equipment industries.
• Own motorcycle and willingness to travel extensively.

Responsibilities

• Provide prompt and efficient service support for printers under warranty and AMC.
• Handle printer installations, demonstrations, troubleshooting, and breakdown resolution.
• Ensure timely response to customer service calls and maintain low resolution time.
• Coordinate spare parts requisition, replacement, and defect returns efficiently.
• Support AMC, CAMP, filter sales, and consumable business opportunities in the assigned territory.
• Maintain strong customer relationships while ensuring adherence to safety and service standards.
• Stay updated on technical knowledge, product developments, and service guidelines.
• Be available for emergency service support and frequent travel as required.

Skills

Technical troubleshooting

Service engineering

Communication

Customer-handling

Organizational

Teamwork

Education

Diploma / B.Tech in Electrical / Electronics / Instrumentation

Job description

Location: Hoskote, Jhansi, Pithampur, Kochi, Baddi

Type of Contract: Permanent

About the Role

• Provide prompt and efficient service support for printers under warranty and AMC.
• Handle printer installations, demonstrations, troubleshooting, and breakdown resolution.
• Ensure timely response to customer service calls and maintain low resolution time.
• Coordinate spare parts requisition, replacement, and defect returns efficiently.
• Support AMC, CAMP, filter sales, and consumable business opportunities in the assigned territory.
• Maintain strong customer relationships while ensuring adherence to safety and service standards.
• Stay updated on technical knowledge, product developments, and service guidelines.
• Be available for emergency service support and frequent travel as required.

About You

Skills & Experience Required:

• Diploma / B.Tech in Electrical, Electronics, or Instrumentation Engineering.
• 2–3 years of experience in Printing, Packaging, or Industrial Equipment industries.
• Strong technical troubleshooting and service engineering skills.
• Good communication, presentation, and customer-handling abilities.
• Understanding of commercial and after-sales service processes.
• Strong analytical, organizational, and teamwork skills.

Additional Requirement:

• Own motorcycle is mandatory.
• Positive attitude, self-starter mindset, and willingness to travel extensively.

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Preferred Location * Hoskote Jhansi Pithampur Kochi Baddi Hubli

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