Service Engineer Jobs in Bengaluru, India

Jekson Vision GmbH; Bengaluru; On-site; INR 400,000 - 600,000; Full time

Job summary

Jekson Vision GmbH is seeking an onsite service engineer to install and support our systems at customer sites. You will resolve technical issues and coordinate with software/embedded teams to address bugs while ensuring proper documentation and reporting.

You will also handle RMAs with cross-functional teams and train customers on the Jekson Vision System, ensuring smooth operations and thorough knowledge transfer. Willingness to travel globally is required.

Qualifications

• Diploma / BE / B.Tech in Electrical / Electronics / Mechanical is required.

Responsibilities

• Onsite customer visit for installation and support to resolve technical issues.
• Coordinate with technical/software team to remove bugs.
• Coordinate with sales and coordination team for supply issues.
• Resolve all technical and non-technical issues onsite.
• Provide solutions to software/hardware issues with Software/Embedded/CCD teams.
• Prepare service reports and issue-wise MOM.
• Complete RMAs with CCD, Sales and Dispatch for returns handling.
• Conduct regular customer training on Jekson Vision System and maintain documentation.

Skills

Embedded systems

Onsite support

Troubleshooting

Installation

Field service

Travel readiness

Education

Diploma / BE / B.Tech (Electrical / Electronics / Mechanical)

Job description

Reporting To

• Service Manager

Job Description

• Onsite Customer visit for Installation & Support to resolve all technical issues
• Coordination with technical/software team for removing “Bugs”
• Coordination with sales and coordination team for all supply issues
• Resolve all the technical & non technical issue onsite.
• Provide solution to software/hardware issue in consultation with Software / Embedded / CCD team
• Discussion with customer and resolve all issues
• Preparation of Service Reports and Issue wise MOM
• Completion of RMA in coordination with CCD, Sales & Dispatch for proper handling of returnable and non-returnable material
• Regular training program at customer end in order to educate regarding Jekson Vision System and maintaining proper documentation for the same and its efficient storage
• Maintain a complete pre-installation checklist and checklist of all the installation done at customer place and to provide the copy of the same to Sales & CCD
• Synchronize the same to be used as reference
• For all out of warrantee systems plan for AMC, in consultation with sales team
• Regular Audit at Customer end to check the working status and to provide suggestion for up-gradation if required

Educational Qualification

• Diploma / B.E / B.Tech (Electrical / Electronics / Mechanical)

Preferred Candidate Profile

• Service & trouble shooting of embedded systems
• Service & troubleshoot for pharma machinery (Primary / Secondary packaging)
• Service & troubleshoot for pharma process machinery
• Integration of system of PLC or Non-PLC base machines
• Ability to travel across the World

Preferred Field Experience

• Emerging Technology
• Automation
• Pharma Machinery
• Negotiation
• Relationship
• Analytical and problem solving
• Good oral and written communication
• Time management
• Ethical behavior
• Adapting to change in work environment
• Stay abreast with technical knowledge
• Problem solving