Service Delivery Professional

Blue Star; Gurugram District; On-site; INR 250,000 - 360,000; Full time

Job summary

Blue Star in Gurugram is seeking a detail-oriented professional to manage customer complaints and coordinate with the call center, ensuring timely resolutions in ServIT2. The role emphasizes end-to-end complaint handling and process adherence.

Key duties include escalation, PMS adherence, returning defective material, warranty claims, and processing non-AMC offers per company guidelines, with accurate booking and billing of orders.

Responsibilities

• Handling complaint management from acknowledgment to closing the call in ServIT2; daily review of pending complaints
• Escalating complaints to SDH/AM for further support to resolve
• Rendering PMS as scheduled through the system and achieving PMS adherence to division target
• Arranging to send defective material back
• Raising warranty claims wherever applicable
• Submitting offers for NON AMC (Spares & R&S) per company guidelines and booking/billing the orders

Job description

Job Description

• 1 Handling complaint management right from acknowledging the call received from call centre to closing the call in ServIT2 Daily review of pending complaints
• 3 Escalating the complaints to SDH/AM wherever any support is required for resolving the complaint
• 4 Rendering PMS as per schedule generated through system and achieving PMS adherence as per division target
• 5 Arranging to send defective material back
• 6 Raising warranty claims wherever applicable
• 7. Submission of offers for NON AMC i.e Spares & R&S as per company guidelines and policies and booking and billing the orders