Service Delivery Management Professional

Blue Star; Bengaluru; On-site; INR 300,000 - 450,000; Full time

Job summary

Blue Star in Bengaluru is seeking a disciplined professional to manage complaint handling from initial contact to closure in ServIT. You will review pending complaints daily, escalate when needed, render PMS as per schedule, arrange defective material return, submit warranty claims, and process non-AMC spare offers with proper booking and billing.

The role demands strong process orientation and timely communication with cross-functional teams to meet division targets.

Responsibilities

• Handling complaint management right from acknowledging the call received from call centre to closing the call in ServIT
• Daily review of pending complaints
• Escalating the complaints to SDH/AM wherever any support is required for resolving the complaint
• Rendering PMS as per schedule generated through system and achieving PMS adherence as per division target
• Arranging to send defective material back
• Raising warranty claims wherever applicable
• Submission of offers for NON AMC i.e Spares RS as per company guidelines and policies and booking and billing the orders

Job description

Job Description

1. 1 Handling complaint management right from acknowledging the call received from call centre to closing the call in ServIT
2. 2 Daily review of pending complaints
3. 3 Escalating the complaints to SDH/AM wherever any support is required for resolving the complaint
4. 4 Rendering PMS as per schedule generated through system and achieving PMS adherence as per division target
5. 5 Arranging to send defective material back
6. 6 Raising warranty claims wherever applicable
7. 7. Submission of offers for NON AMC i.e Spares RS as per company guidelines and policies and booking and billing the orders