Service Delivery

Blue Star; Mumbai; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Blue Star in Mumbai (BSH-Sakinaka) is seeking a candidate with 8 years of experience for Service Delivery. The role involves handling end-to-end complaint management, daily review of pending issues, escalations to SDH/AM for resolution, ensuring PMS adherence, arranging defective material returns, and processing warranty claims.

It also requires submitting offers for non-AMC items like Spares & R&S and corresponding orders.

Qualifications

• Diploma/ BE/ B.Tech required.

Responsibilities

• Handling complaint management right from acknowledging the call received from call centre to closing the call in ServIT
• Daily review of pending complaints
• Escalating the complaints to SDH/AM wherever any support is required for resolving the complaint
• Rendering PMS as per schedule generated through system and achieving PMS adherence as per division target
• Arranging to send defective material back
• Raising warranty claims wherever applicable
• Submission of offers for NON AMC i.e Spares & R&S as per company guidelines and policies and booking and billing the orders

Education

Diploma/ BE/ B.Tech

Job description

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Service Delivery

14124

CPSD

BSH-Sakinaka

04-Aug-2026

Job Description

• 1 Handling complaint management right from acknowledging the call received from call centre to closing the call in ServIT
• 2 Daily review of pending complaints
• 3 Escalating the complaints to SDH/AM wherever any support is required for resolving the complaint
• 4 Rendering PMS as per schedule generated through system and achieving PMS adherence as per division target
• 5 Arranging to send defective material back
• 6 Raising warranty claims wherever applicable
• 7. Submission of offers for NON AMC i.e Spares & R&S as per company guidelines and policies and booking and billing the orders

Short Info

• Posted: 17 day(s) ago
• Location: BSH-Sakinaka
• Qualifications: Diploma/ BE/ B.Tech
• Experience: 8 Years - 0 MonthsTo12 Years - 0 Months