Service Delivery Executive

Blue Star; Bengaluru; On-site; INR 300,000 - 450,000; Full time

Job summary

Blue Star in Bengaluru invites a service desk executive to manage customer complaints from acknowledgment to closure in ServIT, ensuring timely resolutions and clear communication with callers.

You will review pending issues daily, escalate to SDH/AM when required, render PMS as scheduled to meet division targets, arrange to return defective material, raise warranty claims where applicable, and process offers for NON AMC spares per company guidelines.

Responsibilities

• Handle complaint management from call acknowledgment to closing in ServIT.
• Daily review of pending complaints.
• Escalate to SDH/AM for unresolved issues.
• Render PMS per schedule to achieve division targets.
• Arrange return of defective material.
• Raise warranty claims where applicable.
• Submit offers for NON AMC (spares) as per guidelines and book orders.

Job description

Job Description

• 1 Handling complaint management right from acknowledging the call received from call centre to closing the call in ServIT
• 2 Daily review of pending complaints
• 3 Escalating the complaints to SDH/AM wherever any support is required for resolving the complaint
• 4 Rendering PMS as per schedule generated through system and achieving PMS adherence as per division target
• 5 Arranging to send defective material back
• 6 Raising warranty claims wherever applicable
• 7. Submission of offers for NON AMC i.e Spares RS as per company guidelines and policies and booking and billing the orders