Service Delivery Management Professional

Blue Star; Ahmedabad District; On-site; INR 300,000 - 420,000; Full time

Job summary

Blue Star in Ahmedabad is seeking a complaint management executive to handle end-to-end service calls. You will acknowledge calls, track and close cases in ServIT, review pending complaints daily, and escalate to SDH/AM when needed.

You will also render PMS as per schedule, arrange defective material returns, raise warranty claims, and prepare offers for non-AMC spare parts while following company guidelines for booking and billing orders.

Responsibilities

• Handling complaint management right from acknowledging the call received from call centre to closing the call in ServIT
• Daily review of pending complaints
• Escalating the complaints to SDH/AM wherever any support is required for resolving the complaint
• Rendering PMS as per schedule generated through system and achieving PMS adherence as per division target
• Arranging to send defective material back
• Raising warranty claims wherever applicable
• Submission of offers for NON AMC i.e Spares RS as per company guidelines and policies and booking and billing the orders

Job description

Job Description

1. 1 Handling complaint management right from acknowledging the call received from call centre to closing the call in ServIT
2. 2 Daily review of pending complaints
3. 3 Escalating the complaints to SDH/AM wherever any support is required for resolving the complaint
4. 4 Rendering PMS as per schedule generated through system and achieving PMS adherence as per division target
5. 5 Arranging to send defective material back
6. 6 Raising warranty claims wherever applicable
7. 7. Submission of offers for NON AMC i.e Spares RS as per company guidelines and policies and booking and billing the orders