Service Delivery

Blue Star; Secunderabad; On-site; INR 300,000 - 540,000; Full time

Job summary

Blue Star is seeking a detail-oriented professional to manage end-to-end complaint handling in ServIT, from acknowledgment to closure. The role requires reviewing daily pending complaints and escalating issues to SDH/AM as needed to ensure timely resolutions.

You will render PMS as scheduled and strive to meet division targets, while coordinating the return of defective material and processing warranty claims.

Qualifications

• Diploma/ BE/ B.Tech required.

Responsibilities

• Handle complaint management from acknowledgment to closure in ServIT system.
• Daily review of pending complaints.
• Escalate complaints to SDH/AM when escalation is required.
• Render PMS as per schedule and achieve adherence per division target.
• Arrange to send defective material back when required.
• Raise warranty claims where applicable.
• Submit offers for NON AMC i.e Spares & R&S per company guidelines and book/bill orders.

Education

Diploma/ BE/ B.Tech

Job description

Job Description

1 Handling complaint management right from acknowledging the call received from call centre to closing the call in ServIT
2 Daily review of pending complaints
3 Escalating the complaints to SDH/AM wherever any support is required for resolving the complaint
4 Rendering PMS as per schedule generated through system and achieving PMS adherence as per division target
5 Arranging to send defective material back
6 Raising warranty claims wherever applicable
7. Submission of offers for NON AMC i.e Spares & R&S as per company guidelines and policies and booking and billing the orders

Short Info

• Posted: 190 day(s) ago
• Qualifications: Diploma/ BE/ B.Tech
• Experience: 3 Years - 0 MonthsTo12 Years - 0 Months