Service Delivery Management Professional

Blue Star; Hyderabad; On-site; INR 500,000 - 700,000; Full time

Job summary

Blue Star in Hyderabad is seeking a Complaint Management Associate to handle end-to-end service calls and manage complaints from receipt to closure in ServIT. You will review pending cases daily, escalate to SDH/AM when needed, ensure PMS adherence and arrange defective material returns.

You will also raise warranty claims as applicable and submit offers for non-AMC spares per company guidelines, including booking and billing orders. This role supports a fast-paced service environment.

Qualifications

• Experience in complaint handling from receipt to closure.
• Strong customer service orientation with clear communication.
• Ability to escalate issues to SDH/AM when required.

Responsibilities

• Handling complaint management right from acknowledging the call received from call centre to closing the call in ServIT
• Daily review of pending complaints
• Escalating the complaints to SDH/AM wherever any support is required for resolving the complaint
• Rendering PMS as per schedule generated through system and achieving PMS adherence as per division target
• Arranging to send defective material back
• Raising warranty claims wherever applicable
• Submission of offers for NON AMC i.e Spares RS as per company guidelines and policies and booking and billing the orders

Skills

Complaint management

Customer service

Escalation handling

PMS adherence

Job description

Job Description

1. 1 Handling complaint management right from acknowledging the call received from call centre to closing the call in ServIT
2. 2 Daily review of pending complaints
3. 3 Escalating the complaints to SDH/AM wherever any support is required for resolving the complaint
4. 4 Rendering PMS as per schedule generated through system and achieving PMS adherence as per division target
5. 5 Arranging to send defective material back
6. 6 Raising warranty claims wherever applicable
7. 7. Submission of offers for NON AMC i.e Spares RS as per company guidelines and policies and booking and billing the orders