Senior Technical Support Associate - Inbound Voice

Pagaar India; Greater Noida, Dadri, Delhi; On-site; INR 390,600 - 502,200; Full time

Benefits offered by this job

Incentives

Cab facility

Health insurance

Shift allowances

Job summary

Pagaar India in Noida is seeking a Female Customer Support Executive for US Printer Support (Voice). 1–5 years in international BPO, strong English, and printer/tech know-how are needed. The role is night shift from Delhi/NCR with permanent placement and incentives.

The position offers 35k–45k INR monthly, cab facilities, health insurance, and shift allowances. Immediate joining preferred.

Qualifications

• 1–5 years of international BPO experience mandatory.
• Excellent English communication with a neutral accent.
• Experience in printer/tech support is preferred.

Responsibilities

• Handle inbound USA calls for printer installation, configuration, and troubleshooting.
• Diagnose and resolve issues related to printer drivers, Wi-Fi, and paper jams.
• Guide users remotely to fix software/setup errors.
• Log interactions and solutions in the CRM and meet metrics targets.

Skills

Customer support

Communication skills

Technical troubleshooting

Remote support

CSAT & FCR

Education

High school diploma or higher

Tools

CRM software

Job description

# Senior Technical Support Associate - Inbound VoiceGIRI CONSULTANCYVerified EmployerExperience1-3 YearsSalary4,00,000 - ₹5,00,000 P.A.LocationSector 132, Greater Noida, Uttar PradeshPosted: 20/07/2026Views: 2### About CompanyGIVerified RecruiterThis employer has been verified by Pagaar India. Postings are 100% genuine.### Share Job Post## Job Description**JobAdvertisement: Female Customer Support Executive (USA Printer Support) Noida -9650225383**Weare hiring experienced, well-spoken **Female Customer Support Executives** forour premium US Technical Printer Support Process. If you have experiencehandling international voice processes, troubleshooting basic hardware/softwareissues, and are comfortable working in permanent night shifts, we want you onour team.**JobOverview**· **Role:** Customer Support Executive (US Printer Support - VoiceProcess)· **GenderPreference:** Female Candidates Only· **Experience:** 1 to 5 years (International BPO experience mandatory)· **Location:** Delhi & Noida (Delhi NCR)· **Shift:** Permanent USA Night Shift· **Salary:** ₹35,000 – ₹45,000 per month + Attractive Incentives· **Joining:** Immediate Joiners preferred---**KeyResponsibilities**· Handle inbound calls from USAcustomers regarding printer installation, configuration, and troubleshooting.· Diagnose and resolve technicalissues related to printer drivers, Wi-Fi connectivity, and paper jams.· Guide users step-by-step throughremote support to fix software and setup errors.· Maintain a high level of customersatisfaction (CSAT) and first-call resolution (FCR).· Log detailed customer interactions,technical issues, and solutions accurately in the CRM database.· Meet daily performance metrics, callquality standards, and resolution targets.**Requirements& Skills**· 1–5 years of proven experience in anInternational BPO (Tech Support / Printer Support preferred).· Exceptional English communicationskills with a neutral accent and strong clarity.· Hands-on knowledge of basic computernetworking, operating systems, and printer troubleshooting.· Comfort working in a fast-paced,target-oriented USA night shift environment.· Minimum educational qualification:High School Graduate / Undergraduate / Any Graduate.· Strong problem-solving, activelistening, and customer retention skills.**Benefits& Perks**· Competitive fixed monthly salary(₹35k–₹45k) based on experience.· Uncapped performance incentives andshift allowances.· Free home pick-and-drop facility(cab service) within defined transport boundaries.· Comprehensive health insurancepolicy.· Highly secure, professional, andsupportive work environment for women.---## Job DetailsRoleSenior Technical Support Associate - Inbound VoiceIndustry Type / CategoryBPO / Call Centre / ITESEmployment TypeFULL\_TIMEExperience Required1-3 YearsKey SkillsFemale customer support executive jobs in Noida Sector 62international BPO printer support jobs NoidaUS technical support jobs in Noida for femalesimmediate hiring printer support executive NoidaITES companies hiring experienced females Noidaprinter troubleshooting fresher and experienced jobs NoidaUS voice process openings 45000 salary Noida