BPO Technical Support Support Executive

Pagaar India; Greater Noida; On-site; INR 390,600 - 502,200; Full time

Benefits offered by this job

Competitive salary ₹35k–₹45k

Incentives

Cab facility

Health insurance

Women-friendly environment

Job summary

Pagaar India is hiring a Female Customer Support Executive for USA Printer Support in Noida. The role focuses on international BPO experience with voice processes and permanent night shifts.

You will handle inbound USA calls, troubleshoot printer issues, drivers, Wi‑Fi, and guide customers remotely. You must log interactions in the CRM and strive for high CSAT and first-call resolution.

Qualifications

• 1–5 years of international BPO experience in tech support.
• Excellent English with a neutral accent and clarity.
• Willingness to work night shifts in USA time zone.

Responsibilities

• Handle inbound calls from USA customers on printer installation, configuration, and troubleshooting.
• Diagnose and resolve issues related to printer drivers, Wi-Fi, and paper jams.
• Guide users through remote support to fix software and setup errors.
• Log interactions and resolutions in the CRM; maintain CSAT & FCR targets.

Skills

Printer support

International BPO

Customer service

Remote support

Education

High School Graduate

Undergraduate

Tools

CRM software

Job description

# BPO Technical Support Support ExecutiveGIRI CONSULTANCYVerified EmployerExperience1-3 YearsSalary4,00,000 - ₹5,00,000 P.A.LocationSector 145, Greater Noida, Uttar PradeshPosted: 20/07/2026Views: 2### About CompanyGIVerified RecruiterThis employer has been verified by Pagaar India. Postings are 100% genuine.### Share Job Post## Job Description**JobAdvertisement: Female Customer Support Executive (USA Printer Support) Noida -9650225383**Weare hiring experienced, well-spoken **Female Customer Support Executives** forour premium US Technical Printer Support Process. If you have experiencehandling international voice processes, troubleshooting basic hardware/softwareissues, and are comfortable working in permanent night shifts, we want you onour team.**JobOverview**· **Role:** Customer Support Executive (US Printer Support - VoiceProcess)· **GenderPreference:** Female Candidates Only· **Experience:** 1 to 5 years (International BPO experience mandatory)· **Location:** Delhi & Noida (Delhi NCR)· **Shift:** Permanent USA Night Shift· **Salary:** ₹35,000 – ₹45,000 per month + Attractive Incentives· **Joining:** Immediate Joiners preferred---**KeyResponsibilities**· Handle inbound calls from USAcustomers regarding printer installation, configuration, and troubleshooting.· Diagnose and resolve technicalissues related to printer drivers, Wi-Fi connectivity, and paper jams.· Guide users step-by-step throughremote support to fix software and setup errors.· Maintain a high level of customersatisfaction (CSAT) and first-call resolution (FCR).· Log detailed customer interactions,technical issues, and solutions accurately in the CRM database.· Meet daily performance metrics, callquality standards, and resolution targets.**Requirements& Skills**· 1–5 years of proven experience in anInternational BPO (Tech Support / Printer Support preferred).· Exceptional English communicationskills with a neutral accent and strong clarity.· Hands-on knowledge of basic computernetworking, operating systems, and printer troubleshooting.· Comfort working in a fast-paced,target-oriented USA night shift environment.· Minimum educational qualification:High School Graduate / Undergraduate / Any Graduate.· Strong problem-solving, activelistening, and customer retention skills.**Benefits& Perks**· Competitive fixed monthly salary(₹35k–₹45k) based on experience.· Uncapped performance incentives andshift allowances.· Free home pick-and-drop facility(cab service) within defined transport boundaries.· Comprehensive health insurancepolicy.· Highly secure, professional, andsupportive work environment for women.---## Job DetailsRoleBPO Technical Support Support ExecutiveIndustry Type / CategoryBPO / Call Centre / ITESEmployment TypeFULL\_TIMEExperience Required1-3 YearsKey SkillsSales Executive – International BPO Antivirus Subscription Sales Process – NoidaTechnical Sales Executive – International BPO – NoidaInternational Inbound Sales Executive – Antivirus Process – NoidaAntivirus Subscription Sales Executive – International Voice Process – NoidaInternational Sales Executive – Technical Sales – NoidaTechnical Support Sales Executive – International BPO – NoidaSoftware Subscription Sales Executive – NoidaInternational Voice Process Executive – Technical Sales – NoidaInbound Sales Executive – International BPO Jobs – NoidaCustomer Support and Sales Executive – Antivirus Process – Noida### Ready to Apply?Take the next step in your career. Apply directly via Pagaar India to track your application status.