Senior Manager - Telesales

Policybazaar.com; Gurugram District; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Policybazaar.com is seeking a seasoned Telesales / B2C Sales leader to drive targets in a high-volume environment. You will manage large teams, monitor productivity and metrics, and mentor leaders to sustain performance improvements across the organization.

The role requires 10+ years in Telesales/B2C, proven team handling, and a graduation. You will collaborate with Training, Quality, HR, and Operations to ensure process adherence and quality standards in a fast-paced setting.

Qualifications

• 10+ years of relevant experience in Telesales / B2C Sales.
• Strong experience in Hardcore Sales and B2C Sales.
• Proven experience in large team handling.
• Hands-on experience managing Attrition & Shrinkage.
• Strong leadership and people-management skills.
• Graduation is mandatory.

Responsibilities

• Manage large Telesales / B2C Sales teams and drive business targets.
• Monitor Productivity, Conversion, Attrition, and Shrinkage.
• Lead and mentor Team Leaders and Managers.
• Identify performance gaps and implement improvement plans.
• Track MIS and key business metrics.
• Collaborate with Training, Quality, HR, and Operations.
• Ensure adherence to sales processes and quality standards.

Skills

Telesales leadership

B2C sales

Team management

Performance improvement

Attrition management

Education

Graduation

Job description

• Manage large Telesales / B2C Sales teams and drive business targets.
• Monitor Productivity, Conversion, Attrition, and Shrinkage.
• Lead and mentor Team Leaders and Managers.
• Identify performance gaps and implement improvement plans.
• Track MIS and key business metrics.
• Collaborate with Training, Quality, HR, and Operations teams.
• Ensure adherence to sales processes and quality standards.

Mandatory Requirements

• 10+ years of relevant experience in Telesales / B2C Sales.
• Strong experience in Hardcore Sales and B2C Sales.
• Proven experience in large team handling.
• Hands-on experience managing Attrition & Shrinkage.
• Strong leadership and people-management skills.
• Graduation is mandatory.