Manager / Sr. Manager - Tele Sales.

Aye Finance; Gurugram District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Aye Finance is seeking a dynamic telesales leader to manage and scale the telesales team, driving daily and monthly sales targets in a fast-paced environment. You will refine scripts, train reps, and collaborate with Sales Development to optimize the lead pipeline, ensuring quality interactions and compliant processes.

This role requires prior experience managing 50-100 call center seats and a track record of converting leads into revenue.

Qualifications

• Proven experience leading a telesales/telemarketing team.
• Demonstrated ability to meet and exceed daily/monthly targets.
• Strong coaching, training, and feedback skills.
• Ability to analyze performance data and drive improvements.

Responsibilities

• Lead and manage the telesales team to meet/exceed targets daily and monthly.
• Implement effective sales strategies including cold calling and lead qualification.
• Coach team on product knowledge, negotiation, and customer handling.
• Monitor call volumes, conversion rates, and performance metrics.
• Identify training needs and opportunities for process improvements.
• Collaborate with Sales Development to optimize the lead pipeline.
• Ensure interactions align with quality standards and compliance.
• Escalate complex queries for prompt resolution.
• Develop scripts and call workflows to improve engagement and conversions.
• Prepare regular sales performance reports with actionable insights.

Skills

Telesales leadership

Lead qualification

Cold calling

Conversion techniques

Coaching & mentoring

Performance metrics

Data analysis

Sales scripts

Call workflows

Sales reporting

Cross-team collaboration

Lead pipeline optimization

Quality & compliance

Escalation handling

Job description

Role & responsibilities:

• Lead and manage the telesales team to consistently meet and exceed daily/monthly sales targets.
• They should have handled at least 50-100 Call center seats in sales before that.
• Implement effective sales strategies, including cold calling, lead qualification, and conversion techniques.
• Coach and mentor team members on product knowledge, negotiation skills, and customer handling.
• Monitor daily call volumes, conversion rates, and performance metrics to ensure operational efficiency.
• Analyze team performance data to identify training needs and areas for process improvement.
• Foster a collaborative environment between Sales Development and Sales teams to optimize the lead pipeline.
• Ensure all team interactions with potential customers align with company quality standards and compliance policies.
• Act as a point of escalation for complex customer queries to ensure prompt and effective resolution.
• Develop and refine scripts and call workflows to improve customer engagement and successful conversions.
• Prepare and present regular sales performance reports to senior management, including actionable insights for growth.