Senior Sales Executive

TDF - Diamonds & Gold; Mumbai; On-site; INR 600,000 - 1,000,000; Full time

Job summary

TDF - Diamonds & Gold in Mumbai is seeking a Senior Sales Executive to lead the store team, drive revenue, and deliver exceptional customer experiences. The role combines sales leadership, client relationship management, and brand representation within the jewelry retail environment.

You will guide the team, manage bridal and non-bridal sales opportunities, and ensure data accuracy and process compliance across customer records and reports.

Qualifications

• Experience leading a sales team in jewelry or luxury retail.
• Proven track record of meeting or exceeding sales targets.
• Excellent communication and customer service skills.

Responsibilities

• Lead the sales team to drive store revenue growth and deliver superior customer experiences.
• Support promotional campaigns and sales initiatives.
• Track and share sales performance insights with management.
• Coach and develop junior sales executives; ensure adherence to grooming and service standards.
• Build long-term client relationships through personalized service and follow-ups.
• Ensure accurate customer data entry and timely reporting across systems.
• Generate new leads via referrals, walk-ins, and existing databases; pursue bridal and non-bridal customers.

Skills

Sales leadership

Team leadership

Customer relationship management

Bridal sales

Job description

Role Summary

The Senior Sales Executive is responsible for supporting store revenue growth while leading the sales team to deliver consistent performance and superior customer experiences. This role combines customer relationship management, team leadership and brand representation, ensuring alignment with TDF's service standards and operational processes.

Key Roles & Responsibilities

Sales Leadership & Business Contribution

• Contribute to the achievement of monthly sales and savings scheme performance at the store level.
• Actively support overall store revenue objectives through structured sales planning and execution.
• Assist management in implementing promotional campaigns and sales initiatives.
• Track and share sales performance insights with the management team.

Team Leadership & Development

• Lead, guide, and motivate junior sales executives to perform effectively in line with store objectives.
• Conduct regular team discussions and share best sales practices to improve collective performance.
• Provide on-the-job training, coaching, and constructive performance feedback.
• Ensure adherence to company policies, grooming guidelines, and service standards across the team.

Client Relationship Management

• Build and nurture long-term client relationships through personalized service and consistent follow-ups.
• Focus on customer satisfaction, repeat visits, and long-term retention through trust-based engagement.

Customer Data & System Compliance

• Ensure accurate collection and timely updating of customer information across all TDF systems
• Monitor and ensure team compliance with data entry, follow-ups and other processes.
• Maintain disciplined and timely reporting across all designated platforms.

Lead Generation & Bridal Business Development

• Generate and nurture new leads through referrals, walk-ins, and existing customer databases.
• Identify and convert bridal and non-fixed bridal customers using a consultative selling approach.
• Present customized solutions aligned with customer preferences and occasion-specific needs.

Customer Experience Excellence

• Deliver an exceptional in-store experience through active listening, empathy, and strong product expertise.
• Support team members in managing high-value clients and complex sales situations.