Senior Sales Executive

TDF - Diamonds & Gold; Udupi district; On-site; INR 400,000 - 600,000; Full time

Job summary

TDF - Diamonds & Gold in Udupi district seeks a Senior Sales Executive to lead store revenue growth and manage the sales team effectively. The role emphasizes customer relationship management and adherence to company service standards.

The successful candidate will excel in guiding junior sales staff, generate new leads, and enrich the customer experience in-store to ensure satisfaction and loyalty. Strong leadership and sales planning skills are essential for this position.

Qualifications

• Proven track record in sales and client relationship management.
• Strong ability to lead and motivate a sales team.
• Excellent communication skills with a focus on customer satisfaction.

Responsibilities

• Support store sales growth through effective team leadership.
• Build and maintain long-term client relationships for repeat business.
• Ensure compliance with customer data management systems.

Skills

Customer relationship management

Sales team leadership

Sales planning

Communication skills

Job description

The Senior Sales Executive is responsible for supporting store revenue growth while leading the sales team to deliver consistent performance and superior customer experiences. This role combines customer relationship management, team leadership and brand representation, ensuring alignment with TDF’s service standards and operational processes.

Key Roles & Responsibilities

Sales Leadership & Business Contribution

• Contribute to the achievement of monthly sales and savings scheme performance at the store level.
• Actively support overall store revenue objectives through structured sales planning and execution.
• Assist management in implementing promotional campaigns and sales initiatives.
• Track and share sales performance insights with the management team.

Team Leadership & Development

• Lead, guide, and motivate junior sales executives to perform effectively in line with store objectives.
• Conduct regular team discussions and share best sales practices to improve collective performance.
• Provide on-the-job training, coaching, and constructive performance feedback.
• Ensure adherence to company policies, grooming guidelines, and service standards across the team.

Client Relationship Management

• Build and nurture long-term client relationships through personalized service and consistent follow-ups.
• Focus on customer satisfaction, repeat visits, and long-term retention through trust-based engagement.

Customer Data & System Compliance

• Ensure accurate collection and timely updating of customer information across all TDF systems.
• Monitor and ensure team compliance with data entry, follow-ups and other processes.
• Maintain disciplined and timely reporting across all designated platforms.

Lead Generation & Bridal Business Development

• Generate and nurture new leads through referrals, walk-ins, and existing customer databases.
• Identify and convert bridal and non-fixed bridal customers using a consultative selling approach.
• Present customized solutions aligned with customer preferences and occasion-specific needs.

Customer Experience Excellence

• Deliver an exceptional in-store experience through active listening, empathy, and strong product expertise.
• Support team members in managing high-value clients and complex sales situations.