Senior Sales Executive

Wooden Street; Dadri, Gurugram District; On-site; INR 300,000 - 550,000; Full time

Job summary

Wooden Street is seeking a sales-focused professional to drive monthly revenue and upsell premium furniture solutions at the Dadri store. You will engage customers to understand their needs and guide them to suitable products, while maintaining clear communication on timelines and delivery details.

Key responsibilities include meeting sales targets, handling consultative selling, and leveraging CRM for pipeline management.

Qualifications

• Experience in customer-facing sales or retail environment is preferred.
• Strong communication and negotiation skills are expected.
• Ability to understand customer needs and upsell effectively.

Responsibilities

• Achieve assigned monthly sales targets and upsell to premium/products.
• Interact with customers to understand needs and recommend furniture solutions.
• Maintain and track leads through CRM for structured follow-ups.

Skills

Sales

Customer engagement

CRM

Lead management

Team coaching

Tools

CRM software

Job description

1. Sales & Revenue Achievement Achieve assigned monthly sales and upselling targets through effective customer engagement Drive higher conversion rates, especially for premium and high-ticket customers Support store-level revenue growth through proactive selling and follow-ups

2. Customer Engagement & Consultative Selling Interact with customers to understand needs and recommend suitable furniture solutions Handle complex customization, pricing discussions, and product queries Ensure clear and accurate communication of delivery timelines, product details, and commitments

3. CRM Pipeline & Lead Management Maintain and track leads through CRM systems to ensure structured follow-ups Monitor pipeline health and improve lead-to-conversion ratios Ensure no loss of opportunity due to delayed or missed follow-ups

4. Team Support & Capability Building Guide and support junior executives in improving customer handling and closing skills Share best practices in selling, negotiation, and customer engagement Contribute to a positive and performance-driven team environment

5. Store Operations & Compliance Ensure adherence to pricing governance, billing accuracy, and SOPs Support store management activities including customer query resolution and escalation handling Coordinate with internal teams to ensure smooth order processing and delivery

6. Market Feedback & Continuous Improvement Share competitor insights, pricing trends, and customer feedback with management Identify improvement areas in sales process and customer experience Contribute to improving store-level strategies and execution